Business Intelligence Analyst

at  Charter Telecom

ABOUT US:

Charter is an award-winning technology solutions integrator established in 1997 in Victoria, BC. We partner with industry leaders such as Juniper, Cisco, Extreme, and Microsoft, along with other key players, to provide a comprehensive range of IT hardware solutions. Additionally, we offer a full suite of solutions, including Managed Services, Project Services, IT Support Services, and a wide portfolio of Advisory and Consulting services.

KEY QUALIFICATIONS

• Minimum of 3+ years of relevant industry experience.
• Institute of Technology Diploma, or Bachelor’s Degree in Economics, Management Information Systems, Business, or a STEM field.
• Experience in a technical field such as statistics, computer programming, financial modeling, etc.
• Adept in creating dashboards that invite data exploration and conform to data visualization best practices.
• Experience with T-SQL or SQL like queries and Python.
• Strong business knowledge, showing experience in identifying and supporting business outcomes.
• Analytical approach, informing decisions and recommendations based on data and numerical trends.
• Ability to think strategically, analyze and interpret market and consumer information.
• Knowledge and experience working with databases, database structure and application integration/development with databases.
• Experience cleansing data for reporting and end user consumption.
• Excellent communication skills and experience working with technical and non-technical teams.
• Experience working in business intelligence, data analytics or similar roles.
• Proficiency utilizing Microsoft Excel.

ABOUT THE ROLE:

The Business Intelligence Analyst (BIA) is critical in Charter’s focus on simplifying the business of IT. The BIA is a key member of the Company’s Customer Success (CX) Team but is not limited to working only on CX related initiatives and will participate in a wide variety of corporate initiatives focused on enabling data driven decision-making and planning. The BIA role requires someone who can maintain a positive relationship with internal and external clients or stakeholders, meet Customer and Manufacturer objectives and deadlines while driving data and operational best practices.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Enable the extended Charter team to have new or deeper conversations with customers about their planning & goals, budgeting, strategy & execution, expansion & growth, as well as providing input for cost-benefit analysis on solution options.
• Drive & contribute to internal processes, documentation, and tooling - with a heavy focus on data analysis, insight generation, and application.
• Collaborate with Charter manufacturers, distributors, and internal sales & admin teams to facilitate improved ease of transaction and deeper relationships, as well as administering data points internally & externally for improved operational efficiencies.
• Identify trends and business opportunities by participating in/researching industry-related events and publications, social networking, and other sources.
• Develop company-level dashboards and reporting to enable more data driven decision making and business planning.
• Partner with Charter’s senior leadership and business unit directors/managers etc. in creating, tracking and reporting Key Performance indicators (KPIs) for each company business unit.
• Participate in the development of, and execution of, go-to-market activities and resources.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Build and enforce data standards and structures.
• Report creation using Power BI (Primary) and excel/other tools.
• Create dashboards that invite data exploration and conform to data visualization best practices.
• Create data models for application development and reporting. Flexible enough to accommodate and anticipate future use cases and growth. Creating and maintaining proper database structures, relationships, and documentation.
• Reporting and visualization creation.
• Work as an advocate for data driven decision making across assigned business units/teams.
• Partner/support Charter staff that do not directly work with the role to understand how reporting/data can help them make better decisions, more quickly.
• Review performance data to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
• Other duties as assigned.