Business Intelligence Manager

at  Cisco Systems

RESPONSIBILITES:

• Provide guidance on best practices and ensure continuous professional development of the team.
• Work closely with business partners to understand their requirements and translate them into technical solutions.
• Design, solution, and build data visualization products to be consumed by our Sales & CX Leadership teams.
• Participate in agile ceremonies and execute against a prioritized backlog of data visualization and business intelligence tasks.
• Work with a supporting cast of analysts and engineers to understand requirements and develop CRMA dashboards to embed in Salesforce Experience Cloud sites..
• Implement UX components by following CRMA dashboard design principles and deliver new capabilities, PoC dashboards, and predictive models.
• Partner closely with data engineering to ensure on-time delivery of components and features..
• Develop and maintain internal product documentation. This may include but not limited to data sources and ERDs, logical definition defined in the presentation layer, and visual assets/libraries (including images, styles, colors, etc).
• Oversee data quality including validation, cleansing/scrubbing data in the presentation layer.
• Ensure effective communication and collaboration between the IT department and other business units.

PREFERRED QUALIFICATION:

• Knowledge of Cisco’s business and data platforms
• GCP, Snowflake, SAP HANA, SFDC, CRMA knowledge is desired
• Experience in Cisco and Sales/Marketing highly preferred as ideal candidate will have working knowledge of the CX business and relevant data architectures.

As a Business Intelligence Manager you will lead the design and development of Salesforce CRMA analytics experiences.