Business Intelligence Manager

at  TELUS Digital

As this is a new position, you will develop and implement an intelligence strategy, establish workflows, and represent the customer’s voice within our business.

Responsibilities

• Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output)
• Develop and lead Insights strategy.
• Build strong stakeholder relationships and communicate insights effectively.
• Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders
• Proactively identify opportunities for analytics growth within the business
• Drive new analytical initiatives and projects aimed at improving organizational efficiency and customer satisfaction.
• Identify, support, and lead projects aimed at scaling up the way the organization leverages data, insights, and intelligence
• Automate manual operational processes and present back on time savings gained through modernization of business operations.
• Extend the data automated reporting solutions by adding trend alerts and insights to existing/new operational dashboards.

Requirements

• Strong leadership and team development skills.
• At least 3-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI
• Advanced working knowledge and hands-on experience in SQL
• Strong knowledge and hands-on experience in data visualization tools such as Sisense, Qlik, Power BI or Tableau.
• Expert domain of data analysis and data visualization tools and software such as Excel,
• Python (or R)
• Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance)
• A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.)
• Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite
• Experience in conducting A/B testing experimentation
• Strong experience in finding data insights and provide business recommendation to the business
• Excellent communicator with superior written, verbal, presentation and interpersonal communication skills
• Data driven in both decision making and performance measurement
• Extreme comfort in ambiguous, fast-paced environment
• Ability to multi-task, prioritize and coordinate resources

• Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output)
• Develop and lead Insights strategy.
• Build strong stakeholder relationships and communicate insights effectively.
• Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders
• Proactively identify opportunities for analytics growth within the business
• Drive new analytical initiatives and projects aimed at improving organizational efficiency and customer satisfaction.
• Identify, support, and lead projects aimed at scaling up the way the organization leverages data, insights, and intelligence
• Automate manual operational processes and present back on time savings gained through modernization of business operations.
• Extend the data automated reporting solutions by adding trend alerts and insights to existing/new operational dashboards