Business Management Consultant, Corporate Services

at  City of Toronto

Job ID: 52668
Job Category: Policy, Planning & Research
Division & Section: Technology Services, Office of the Chief Technology Officer
Work Location: Metro Hall, 55 John St. Toronto
Job Type & Duration: Permanent, Full-Time
Salary: $112,280.00 - $149,247.00 (2024 rate)
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 23-Jan-2025 to 06-Feb-2025
Technology Services Division’s vision is to be the trusted technology leader by fostering a connected City. Its mission is to deploy flexible technology architecture and solutions to deliver seamless services, connect the public and businesses, and empower employees.

Technology Service Division’s Strategic Priorities:

• Provide a resilient, reliable, secure technology foundation to enable new technology program and service delivery.
• Advance digital service delivery through modern, enterprise-wide solutions.
• Harness the power of City data to enable data driven operational processes and decision-making across the City.
• Connect City of Toronto Divisions, Agencies, public and private partners, and researchers to optimize and advance technology service delivery.

As a Business Management Consultant, you will provide expert executive level support in the areas of executive communications, engagement program management, stakeholder and relationship management, and issues management. Reporting to the Director, Digital Policy and Office of the Chief Technology Officer, the ideal candidate demonstrates a high degree of ownership in leading and completing work, ability to succeed in a fast-paced environment with a fair amount of ambiguity, and the ability to complete work, in an iterative fashion working and collaborating with several stakeholders, at the leadership level.

KEY QUALIFICATIONS:

Among other strengths, your profile for the role of Business Management Consultant, Office of the Chief Technology Officer will include the following key qualifications:

• Post-secondary education in Business, Commerce, Political Science, Public Policy or another relevant discipline related to the job function, or an equivalent combination of education and experience. Experience in consulting and communications with a technology/telecommunications focus is an asset.
• Considerable experience collaborating, consulting, and coordinating with senior-level leaders in a large-scale organization or a complex multi-stakeholder environment.
• Considerable experience in preparing executive presentations and communications.
• Considerable experience in issues management, working in a fast-paced environment and balancing political, community and other stakeholder interests.
• Excellent communication and presentation skills, including the ability to effectively communicate project status to multiple streams of executive and senior management, business, and technical stakeholders for assigned projects.
• Excellent relationship-building skills, ability to work progressively in ambiguity and complexity, and an intense desire to make a difference.
• Excellent business writing skills, critical thinking, judgment, political acumen, and insight, including the ability to negotiate and achieve consensus among parties having different objectives.
• Ability to work in a highly demanding and rapidly changing work environment with many competing priorities and deadlines.
• Ability to work independently with minimal supervision and maintain confidentiality when dealing with sensitive matters.
• Ability to promote and foster teamwork as well as influence and mobilize internal and external staff and stakeholders to achieve desired results.
• Proficiency in issues management and conflict resolution in complex, multi-stakeholder situations.
• Familiarity with relevant government legislation, including the Municipal Freedom of Information and Protection of Privacy Act, the Human Rights Act and the Occupational Health and Safety Act.
• Knowledge of municipal government operations, approval processes and political structure.

• Post-secondary education in Business, Commerce, Political Science, Public Policy or another relevant discipline related to the job function, or an equivalent combination of education and experience. Experience in consulting and communications with a technology/telecommunications focus is an asset.
• Considerable experience collaborating, consulting, and coordinating with senior-level leaders in a large-scale organization or a complex multi-stakeholder environment.
• Considerable experience in preparing executive presentations and communications.
• Considerable experience in issues management, working in a fast-paced environment and balancing political, community and other stakeholder interests.
• Excellent communication and presentation skills, including the ability to effectively communicate project status to multiple streams of executive and senior management, business, and technical stakeholders for assigned projects.
• Excellent relationship-building skills, ability to work progressively in ambiguity and complexity, and an intense desire to make a difference.
• Excellent business writing skills, critical thinking, judgment, political acumen, and insight, including the ability to negotiate and achieve consensus among parties having different objectives.
• Ability to work in a highly demanding and rapidly changing work environment with many competing priorities and deadlines.
• Ability to work independently with minimal supervision and maintain confidentiality when dealing with sensitive matters.
• Ability to promote and foster teamwork as well as influence and mobilize internal and external staff and stakeholders to achieve desired results.
• Proficiency in issues management and conflict resolution in complex, multi-stakeholder situations.
• Familiarity with relevant government legislation, including the Municipal Freedom of Information and Protection of Privacy Act, the Human Rights Act and the Occupational Health and Safety Act.
• Knowledge of municipal government operations, approval processes and political structure