Business Manager

at  Inchcape

CREATE EXPERIENCES YOU CAN BE PROUD OF.

Leading with ambition and integrity, as a Business Manager you’ll drive a team of sales executives to deliver exceptional customer experience and bring smiles to your customers’ faces.
Working to become the World’s Most Trusted Automotive Retailer, you’ll be able to develop your skills while being a role model to your team, allowing them to fulfil their potential too.

HELPFUL SKILLS AND QUALIFICATIONS

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Ability to provide a first-class customer service with energy and enthusiasm
• An effective multitasker who is methodical and efficient
• Adaptable approach to ensure the finance package’s are tailored to customers’ needs
• Experience of delivering finance and insurance packages to customers and understand FCA Compliance
• Attention to detail
• Ability to supervise and manage the sales process
• Excellent listening and communication skills
• Full EU driving licence

• Achieve unit sales, chassis profit, finance, GardX and warranty income targets
• Focus on the sales strategy to increase sales revenue and profit
• Ensure compliance to Inchcape and regulatory sales processes to treat customers fairly
• Adhere to retail policies in compliance with legal and manufacturer guidelines in order to pass audits
• Achieve high levels of customer satisfaction in accordance to brand standard requirements
• Ensures Sales Executives are committed to customer satisfaction and process excellence
• Ensure Sales Executives are trained and reviewed to the required standards and to support the sales team through coaching and development
• Maintain relationships with internal colleagues, brand partners, finance and insurance partners