Business Manager

at  Nottingham University Hospitals NHS Trust

We are seeking a professional and enthusiastic individual with significant financial knowledge; commercial and / or NHS financial experience to build on the established Therapy Business Office. You will be educated to postgraduate level and have a breadth of experience in an operational business management role. Knowledge and understanding of health service funding regimes, e.g. commissioning, PbR and SLAs would be extremely advantageous.
As well as being dynamic, adaptive and responsive, the Business Manager will be expected to operate proactively and autonomously and demonstrate excellent influencing and communication skills and a positive approach to multi-disciplinary working.
The Business Manager will be involved in a wide variety of activities and be responsible for producing documents, briefing papers, reports and visual presentation material as required. Additionally, the ability to steer, coordinate and lead/ deliver projects and activities will be required.
The post holder will deputise for members of the directorate leadership Team as appropriate.
The post holder will be based at both QMC & City Campuses and regular travel between will be required.
The post holder will have direct line management of the Senior Service Manager & A&C Service Manager.
Working with a vision of “delivering excellence in all we do” the Business Manager will provide business management expertise.
Specifically, they will be responsible for providing operational business management, leadership and driving financial planning to ensure that the Directorate achieves its performance objectives. They will also manage the Therapy Business Support functions – administrative and clerical teams, business system and analyst staff.
We are seeking a professional and enthusiastic individual with significant financial knowledge; commercial and / or NHS financial experience to build on the established Therapy Business Office. You will be educated to postgraduate level and have a breadth of experience in an operational business management role. Knowledge and understanding of health service funding regimes, e.g. commissioning, PbR and SLAs would be extremely advantageous.
The post holder will deputise for members of the directorate leadership Team as appropriate.
The post holder will be based at both QMC & City Campuses and regular travel between will be required.
The post holder will have direct line management of the Senior Service Manager & A&C Service Manager.
Every day, our teams at Nottingham University Hospitals NHS Trust (NUH) make a difference. We save lives, we improve lives and we usher in new life. We are proud to play a central role in supporting the health and wellbeing of people in Nottingham, Nottinghamshire and our surrounding communities.
With more than 18,000 colleagues, we are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham and Nottinghamshire and a further four million people across the East Midlands and beyond.
We provide a range of national and internationally renowned specialist services and we are at the forefront of new surgical procedures and research programmes. We are home to the East Midlands Major Trauma Centre, the Nottingham Children’s Hospital and in partnership with the University of Nottingham we host a Biomedical Research Centre carrying out vital research into hearing, digestive diseases, respiratory, musculoskeletal disease, mental health and imaging.
As one of the NHS Trusts identified in the New Hospital Programme, a programme of investment in NHS hospitals, we have extensive plans to improve our hospitals and the services we deliver for patients.
This is an exciting time to join NUH and help support our future ambitions.
Leadership
Provide strong, visible, practical, assertive leadership within the Directorate, in partnership with the Management Team
To drive through the delivery of ambitious targets to continually improve business and financial performance for the Service; working with networks inside of and external to the Trust.
Apply new and innovative business management approaches to maximise the organisational efficiency of the Services
Take a lead role in ensuring that the services engage with and manages its relationships with stakeholders effectively including customers (NUH divisions & external organisations), patients, regional partners and with Commissioners including CCGs and NHSE.
Ensure that the support teams within the directorate are clear about what is expected & are working together with clinical teams to achieve Service and Trust objectives.
Business and Financial Management
Take the lead role in the business management and development of commercial expertise for the Therapy Service; managing the business planning processes for the service and ensuring margins are delivered.
Support the Therapy & Rehab Service Management Team in the development and preparation of the Annual plan, business cases and cases of need; identifying viability and risks, developing progressive solutions, determine financial impact and manage expectations as necessary
Actively seek business opportunities in conjunction with the Therapy & rehab Service Management Team, engaging stakeholders and providing influence and focus to the business arrangements
Oversee and support the negotiation of Service Level Agreements, and service specifications for existing and new services
Understand, monitor & support the management of procurements and contracts, SLA agreements and Partnership agreements, managing timely reviews
In conjunction with the Therapy Service Management Team, develop and implement a Services marketing strategy
Develop and implement robust costing and pricing systems for Therapy & rehab Services, with support from divisional finance team.
Provide financial expertise to the Therapy & rehab Service Management Team, to work with Corporate Financial Services to develop and agree Reference Costs. Identify and instigate systems for financial benchmarking, operational benchmarking and business processes.
Advise the Therapy Service Management Team Services and other delegated budget holders within Therapy & Rehab Services to facilitate overall budget performance management.
Implement and ensure adherence to Standing Financial instructions and Standing Orders, Written Financial Procedures and standards of business conduct within Therapy Services
Both individually and as part of the Therapy Service Management Team, to contribute to the development and implementation of the Divisional and Trust Financial strategy.
Performance Management
Develop, oversee and operate effective data capture & reporting arrangements to accurately record and monitor Inpatient and outpatient performance against local and national targets including operational standards, quality indicators and workforce metrics and to pro-actively manage any variances.
To lead the continuous development of local operational standards that are clinically meaningful and operationally appropriate and to ensure the directorate scorecard evolves ambitiously. This will include horizon scanning and networking outside NUH with other Therapy & Rehab service providers to learn from them
To lead the annual activity planning round & to lead on monitoring delivery of activity in all the contracts within the directorate. To be the key contact between the directorate and the NUH Commissioning Team.
Work with the Therapy Service Managers and Team Leaders to rectify any blockages to performance, understand variances & monitoring the achievement and effectiveness of any recovery actions.
Contribute to the balance between short term performance and longer term system reform.
Operationally manage the income and expenditure systems including ensuring activity is recorded, income is recovered appropriately internally (internal trading) & externally and annual expenditure trends are monitored and managed
Suggest and implement opportunities for cost improvement and identifying waste & duplication as part of the annual directorate WR/QI (SIP) plan and monitoring, reporting and managing schemes, this will include schemes that are cost releasing within the directorate & where its cost releasing in specialty budgets
Service Delivery
To develop capacity plans to rightsize the resources to ensure that patients receive timely assessment and treatment in support of achieving optimal flow across emergency and elective directorates
Ensure rigour in the development of business policy and direction, supporting the Therapy Service Management Team to develop services that are fit for the future
Link with other divisions, finance team, procurement and represent the directorate on business and finance issues
Provide and interpret complex data to produce detailed, concise reports and models to assist the Therapy & rehab Service Management Team with decision making for service improvement
Manage the provision of information to support the efficient running of Therapy Services, this will include information about all aspects of service delivery & back office support functions.
Work closely with other services in the Trust to ensure delivery plans are compatible and to maximise opportunities for more efficient ways of working.
Develop project infrastructure and process to deliver service improvements, act as the key point of contact & advice for project management
Ensure that projects to develop the service are managed and planned supporting where required
Work with key stake holders to develop project scope, priorities and deliverables
In conjunction with the Therapy & rehab Service Management Team, develop and implement the operation of the Internal Trading/Service Line Reporting account, financial probity of SLAs and Commissioners contracts.
Support Therapy & rehab Services in adopting best practice methodologies to support the Trust’s strategic objectives
Research and Audit
Help the cost effective implementation of research projects and audit within the Therapy Service liaising with other departments and directorates as necessary.
Support income streams for research and provide evidence of efficient use of resource to the Research and innovation Team
Governance and Risk
Provide information and guidance to the Therapy & rehab Service Management Team in assessing and financial risk suggesting ways by which this can be reduced
Promote a culture where governance and risk management are seen to be everyone’s responsibility
Help ensure that patient safety is at the centre of Service planning, analysis and delivery
To actively participate in governance activities to ensure the highest standards of care & business conduct are achieved
Communication
Establish effective two way channels of communication within the Service and in support of the Division, Finance and HR business partners as required
To establish excellent communication with other managers in the Directorate, Division, other divisions and wider healthcare community to ensure that financial aspects of the service are integrated
Ensure that all financial information is communicated clearly and concisely, using IT programmes to simplify communication of complex issues, e.g. financial and activity trends.
Human Resources
Work with the Senior Service Manager & A & C service manager to ensure smooth running of The business support functions
Manage the operation of the Trust’s HR policies such as equality & diversity, discipline, recruitment, workforce change for all managed staff
Ensure that all staff are regularly appraised and have a Personal Development Plan which supports the service priorities and is consistent with NUH’s policies and commitments to its people
Promote learning opportunities in a wide range of formats to improve multi-disciplinary & flexible working
Ensure that all managed staff receive appropriate training & on going development to enable them to competently & safely fulfil their roles
Review the A & C workforce to ensure that it has the right numbers and right skills & expertise & plan and participate in recruitment & selection processes
Participate in and contribute to own Personal Development Review, building on own development needs
Promote a culture where staff feel empowered and accountable for service improvement at a local leve

Please refer the Job description for details