Business Manager - Reputation Management & Communications

at  Standard Bank

Job Overview
Business Segment: Group Functions
Location: ZA, undefined, Johannesburg, undefined
Job Type: Full-time
Job Ref ID: 80433135A-0001
Date Posted: 9/11/2024
Job Description
To support the Executive Head Reputational Management and Communications (with the Group Marketing structure) to implement a broad range of programmes, projects and initiatives to achieve its strategic objectives and address delivery gaps, implement and maintain governance standards, manage business performance and financial measures and continuously improve operational efficiency of the team. Responsibilities are directed by critical business priorities of the Head of Reputational Management and Communications.
Qualifications
A degree in either Business Commerce \ Finance and Accounting, Project Management, Communication or a simalar field

EXPERIENCE:

5-7 years experience to able to demonstrate experience managing broad range of projects to completion to achieve defined business objectives or metrics.
8-10 years significant experience in influencing stakeholders at different levels across a multiple of disciplines to achieve shared outcomes, specifically within a financial services environment.
Additional Information

Act as central point of contact and coordinate resources to manage projects and key initiatives. Advise stakeholders on risk management best practices, frameworks and parameters to promote operational resilience across the function. Collaborate with key stakeholders (Reputation Management and Communications) to understand required risk management practices to implement across the Business Area. Consolidate business performance measures to report a consolidated view of the overall health of the area in order to enable effective decision making.
Consolidate the status reporting for all initiatives and metrics related to the implementation of strategic initiatives. Develop and implement tactical plans, projects and initiatives to operationalise or embed the Group strategy across products and/or enablement functions within the Business Area. to improve effectiveness and efficiency of operations. Develop artefacts required for the successful execution of approved interventions and participate in the execution these as appropriate
Drive initiatives to improve effectiveness, reliability and ease of development of reports supporting daily monitoring of business performance. Drive the planning of the annual operational budgets together with Finance. Provide insight to Finance on the operational priorities of the business area.
Engage directly with clients to identify problems, find sutiable solutions and maintain client relationships. Maintain leadership focus and commitment to delivering the people agenda in line with the people promise in partnership with the P&C team. Manage and monitor the delivery of vendors. Manage initiatives to address gaps or pain points which may jeopardise license to operate. Monitor planned and unplanned regulatory changes in the local market and drive action plans to address gaps in partnership with relevant teams.
Monitor the implementation and adherence to controls to monitor and mitigate risks. Participate in the selection of key resources including contractors or vendors required to enhance capability and delivery Participate in, and guide, the implementation of employee communication, internal stakeholder engagement and organisational effectiveness initiatives and apply best practice standards within the local context to empower an efficient team. Partner with Marketing team to manage media responses and reputation management initiatives.