Business Office Director

at  Ascension St Thomas Behavioral Health Hospital

Overview:
Join Ascension Saint Thomas Behavioral Health Hospital in Nashville, Tennessee, a leading provider of behavioral health services. We are actively seeking a compassionate and hands-on Business Office Director to enhance our team of dedicated professionals.
As a Business Office Director, you are deeply involved in the day-to-day operations of the office while also providing strategic direction to the team. This role is pivotal in fostering a productive and harmonious work environment while driving operational efficiency and achieving financial objectives.
Renowned for offering a comprehensive continuum of care for adults and seniors, Ascension Saint Thomas strives to deliver empathetic, individualized treatment solutions. If you are passionate about contributing to a top-tier behavioral health facility and making a difference in the lives of those experiencing mental health challenges, we welcome you to apply.

Ascension St. Thomas Behavioral Health provides a comprehensive benefits package. Current benefits include:

• Competitive Pay: Receive a competitive hourly rate plus a shift differential.
• Health Coverage: Comprehensive medical, dental, and vision insurance plans.
• Paid Time Off: Generous PTO policies to support work-life balance.
• Employee Perks: Enjoy discounts across a wide range of products and services through our Employee Discount Program.
• Support in Times of Need: Access to our Employee Disaster Assistance Program for unforeseen circumstances.
• Retirement Planning: Participate in the Acadia Healthcare 401(k) plan with robust investment options.
• Professional Development: Benefit from an excellent training program to enhance your skills.
• Career Advancement: Experience professional growth opportunities unparalleled in the industry, within a national network of hospitals and facilities.

Responsibilities:

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Bachelor’s degree in Business Administration or related field preferred.
• Five or more years’ job-related experience required. Experience in a hospital and/or behavioral health is strongly preferred.
• Three or more years’ supervisory experience required.
• Strong revenue cycle technical skills required.

• Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
• Establish and maintain controls for all cash collected and posted in patient accounting system.
• Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
• Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.
• Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
• Lead and provide operational directives for all Business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility.
• Define and provide the necessary support and leadership to achieve departmental goals and objectives.
• Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.
• Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
• Manage and direct subordinate staff to identify goals and objectives.
• Perform other functions and tasks as assigned.
  Qualifications: