Business Office Manager

at  ABC COMPANIES

POSITION DESCRIPTION

Title: Business Office Manager
Reports to: Service Operations Manager
Scope: The Business Office Manager will oversee the daily operations of the business office, ensuring efficient administrative processes, effective communication among staff, and compliance with company policies. This position includes the leadership and management of a team of administrative personnel, providing training, support, and guidance to optimize their performance and contribution to the organization’s success, while focusing on warranty management, work order processing and Work Force Billing.
Pay Range: $100,000 - $105,000 annually
This information reflects the proposed base salary range for this position based on available data. Minimums and maximums may vary based on location. Individual pay is determined by additional factors including job related skills, experience, applicable education or training and other relevant factors.

QUALIFICATIONS:

• Immediate to Advance Skills in Excel and MS Word
• Oracle (JDE preferred)
• Customer Service

SKILLS:

• Be able to multi-task and work independently.
• Strong communication skills and the ability to communicate effectively with all levels within the company, its customers, and vendors.
• Willingness to be flexible and productive.
• Ability to speak, read and comprehend the English language.

• Accurately drive and facilitate the weekly and monthly Google billing.
• Analyzes, evaluates, and develops work order processing and handling procedures.
• Review and approve the service writer/admin’s weekly Google parts billing.
• Ensuring warranty processing and compliance accuracy.
• Work with the Moffett Field Health, Safety, Environmental and Facilities Coordinator to monitor the performance of the janitorial company servicing the Google fleet, review and approve janitorial company invoices.
• Monitor all open service bulletins, recalls, campaigns and effectively broadcast to all internal stakeholders.
• Monitor and troubleshoot all aged work orders; assist Service Manager with the control of WIP.
• Participates and serves as a resource and problem-solver in all Google check-in meeting; maintains familiarity with progress on all Google initiatives, campaigns, and projects.
• Analyzes, evaluates, and develops strategies to improve service department metrics.
• Responsible for the strict control over tire inventory, tire pressure monitoring systems and continual evaluation of all available and optimal tire options, vendors, and suppliers to maximize value and availability.
• Assists with the operations compliance audit program (compliance to policies, procedures, standards, etc.).
• Performs other duties and special projects as directed