BUSINESS OFFICE MANAGER FT

at  Legent Health

ABOUT LEGENT HEALTH

At Legent Health, our mission is simple yet profound: “To provide first-class health care that puts YOU first.”
Our vision reflects our commitment to excellence: “Through robust physician partnerships, become a nationwide leader in compassionate, quality healthcare focused on the patient and available to everyone.”

Our values, also known as our brand pillars, define how we stay true to our identity in the healthcare industry and the communities we serve. These values are central to everything we do:

• Respect: We honor the time and trust of both patients and physicians by delivering organized, efficient services that ensure a seamless healthcare experience.
• Service: We are committed to highly personalized care for patients, their families, and the physicians who serve them, driving optimal outcomes for all.
• Leadership: We strive to be a trusted leader through innovation, clear communication, and unwavering dedication to excellence across our employees and partners.

Joining Legent Health means being part of a team that lives these principles every day, as we build a future focused on compassionate, quality care.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Diploma or GED required.
• Associates degree preferred.
• May substitute an Associate’s degree with four (4) years of relevant experience.
• Two (2) years of Business supervisor experience.
• Minimum one-year consumer collection experience in a high call volume.
• Medical Collections experience.
• Customer Service, experience in a high call volume.
• Computer experience required in windows, spreadsheet, word processing, and EHR.

ABOUT THE ROLE

Ensures all Business Office operations are functioning accurately and timely for proper generation of management reports and cash flow. Follows legal guidelines and instructions by the medical record service or Health Information Supervisor to ensure prompt completion, filing and retrieval of the medical record.

POSITION’S ESSENTIAL RESPONSIBILITIES:

• Supervision of all office functions including reception, admitting, and accounts receivable management.
• Responsible for staff adherence to all Business Office Policies and Procedures.
• Assist the Director of Revenue Cycle in all functions of Revenue Cycle.
• Holds periodic staff meetings to assure coordination of efforts.
• Conducts periodic performance reviews on all Business Office Staff.
• Monitor workload and personnel needs of Business Office.
• Trains, develops, and motivates Business Office Staff.
• Prepares and provides analysis of monthly financial and management reports.
• Monitors cash flow and assists accounting department with monthly analysis.
• Responsible for daily cash management procedures. Receives and accounts for all cash received in accordance to the facility policy.
• Disburses and ensures disbursement of cash in accordance to the facility policy.
• Reviews insurance contracts to assure accurate contractual reimbursement and collections and adherence to Business Office policies and procedures.
• Maintains good working relationships with payors.
• Maintains good working knowledge of insurance payors reimbursement.
• Communicates updates and requirements to Business Office personnel on an as needed basis.
• Maintains inventory of forms and office supplies.
• Resolves problems within department as they arise.
• Prepares analysis reports for annual outside audit.
• Responsible for verification that the backup process is maintained daily.
• Reviews all business procedures and recommends adjustments to Director of Revenue Cycle on an as needed basis and as required by regulatory standards.
• Monitors fee schedule and submits suggested changes to Director of Revenue Cycle.
• Periodically reviews computerized fee schedule and that all changes to fee schedule, once approved, have been implemented in computer system.
• Assumes any other responsibilities that may be assigned by the Director of Revenue Cycle on an as needed basis.
• All other duties as assigned.