Business Operations Analyst

at  PayJoy

ABOUT PAYJOY

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

QUALIFICATIONS

• Undergraduate degree with 1-2 years of experience in sales processes and metrics and configuring sales CRM systems (zoho preferable)
• Problem solver and prioritization skills to direct your own efforts
• Ability to communicate efficiently with stakeholders, including cross-functional teams
• Proactive mindset
• Proficiency in English and Spanish

THIS ROLE

The Business Operations Analyst will be responsible for supporting the seamless integration, optimization, and effective utilization of the sales CRM and its integrations with other relevant platforms.

RESPONSIBILITIES

• Drive projects that impact topline / bottomline metrics, presenting outcomes to the leadership.
• Build scalable tools and processes for global Sales and Operations teams.
• Build relationships with Sales and Operations leaders across geographies to implement change management through new tool and process implementation, in order to improve sales metrics.