Business Operations Analyst

at  Rapid7

As an Associate Business Operations Analyst you will be a key member in the Professional Services team in owning key responsibilities to support our customers and internal leaders. This position will partner closely with the Senior Manager of Services Business Operations, along with leaders within the Professional Services organization. This person will act as a key contributor towards tactical and strategic goals.

• Support the resource management function through timely and accurate updates to our professional services automation tool including resource requests, assignments, and timecard reviews.
• Collaborate with the Operations Manager and business stakeholders to support and continuously improve the processes within the services organization
• Partner with leadership to drive out implement new processes to ensure efficiencies and visibility into staffing capacity and driving positive business outcomes for our customers
• Maintain, improve, and analyze existing financial models. Ensuring accuracy in the data to support leaders ability to make decisions