Business & Operations Assistant Manager

at  SIN U LIAN TRAVEL COACH PTE LTD

Duties & Responsibilities:

• Assist and support operations team in creating and maintaining daily bus schedules
• Coordinate and manage bus drivers to ensure they meet their required performance standards
• Keep detailed records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions are taken.
• Liaise and follow-up with customers to ensure that appropriate actions were taken on customers’ requests
• Collaborate with other team members to meet or exceed service standards
• Build relationship with customers
• Support with daily administrative work
• Any other ad-hoc duties as assigned

Requirements:

• Diploma in Business Administration or equivalent (with or without experience)
• Bilingual in English and Mandarin (to speak with both English and Chinese speaking drivers)
• Proficient in using Microsoft Office (Word & Excel)
• Proactive, independent, meticulous and organised
• Customer-oriented with good communication and problem-solving skills
• Familiar with Singapore roads
• Class 3 driving license required

Only shortlisted applicants will be contacted

• Assist and support operations team in creating and maintaining daily bus schedules
• Coordinate and manage bus drivers to ensure they meet their required performance standards
• Keep detailed records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions are taken.
• Liaise and follow-up with customers to ensure that appropriate actions were taken on customers’ requests
• Collaborate with other team members to meet or exceed service standards
• Build relationship with customers
• Support with daily administrative work
• Any other ad-hoc duties as assigne