Business Operations Associate

at  Shakepay

At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake.
Our culture is built around doing work that matters, winning as a team, and celebrating success. If you’re the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!

ABOUT SHAKEPAY

Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future.
We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.
We understand that joining a team is one of the most important decisions you make , and adding a team member is one of the most important decisions we’ll make. Through our process, we want you to get to know us and understand how you approach problems, learn, and what motivates you.

BUSINESS OPERATIONS ASSOCIATE

At Shakepay, the Business Operations ("BizOps") team plays a critical role in keeping our company’s engine running smoothly and efficiently. We work on cross-functional initiatives that span multiple functions. The BizOps team is responsible for identifying and executing on high-impact projects to drive growth, improve processes, and ensure we continue delivering an exceptional experience to over one million Canadians using Shakepay. We’re problem-solvers who thrive in fast-paced environments, constantly seeking new ways to help Shakepay scale effectively.

• Documentation & presentations: You’ll regularly produce internal documentation and external-facing materials, translating complex ideas into concise, structured content
• Process optimization & automation: Evaluate existing workflows and lead process improvements to increase efficiency, reduce costs, and remove bottlenecks
• Systems & training: Implement or optimize systems, tools, and processes that enhance operational capabilities. You’ll also train and support teams on best practices, fostering a culture of operational excellence.
• Market research & data analysis: Investigate market trends, competitive landscapes, and potential growth opportunities while analyzing internal key metrics
• Special projects: Lead ad-hoc initiatives and act as the “Swiss Army knife” for tackling high-priority challenges, from firefighting to strategic problem-solving