Business Operations Manager

at  777 Networks

777 Networks is a dynamic and innovative IT Managed Service Provider and is a UK leader in Cloud Migration Services for SME’s.
We are seeking a dynamic Business Operations Manager to join our team. In this pivotal role, you will oversee and enhance our operational processes, ensuring that our business functions smoothly and efficiently. Your strategic insight will contribute to our overall growth and success, allowing us to deliver exceptional services to our clients.
You will collaborate closely with cross-functional teams to identify areas for improvement, streamline workflows, and implement best practices. As a key player in our organisation, you will be responsible for driving operational excellence and aligning our initiatives with our business objectives.
This position requires a leader who is adept at managing complex projects and proficient in analysing performance metrics. You will have the opportunity to grow your career within a company that values innovation, teamwork, and a commitment to excellence. If you are passionate about operations and ready to make a significant impact, we invite you to apply and be part of our mission to redefine the technology landscape.

REQUIREMENTS

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 3 years of experience in operations management or a similar role.
• Strong analytical and problem-solving skills to assess processes and performance.
• Self-motivated with meticulous attention to detail.
• Proficient in data analysis tools and performance management software.
• Excellent interpersonal and communication skills for stakeholder engagement.
• Demonstrated leadership abilities with experience managing teams.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Experience with modern Technology Solutions and Service models offered by MSP’s

• Collaborate with department heads to develop and implement strategic plans.
• Oversee daily operations and improve existing processes to enhance efficiency.
• Analyse operational performance and identify areas for improvement.
• Manage budgets, forecasts, and resource allocation to support business goals.
• Ensure compliance with company policies and regulatory guidelines.
• Lead and mentor a team of operations staff to achieve performance targets.
• Provide reports and updates to senior management regarding operational performance.
• Analyse and handle client communications, listening to feedback then design and implement change to drive 100% customer satisfaction.
• Manage recruitment initiatives and candidate on-boarding.