Business Operations Manager

at  Bookingcom

JOB SUMMARY

The Business Operations Manager for FinTech Products acts as the Chief of Staff to the VP of the department. They will drive processes and implement structure to ensure goal achievement and to help the department’s Leadership in making effective decisions. They are responsible for coordinating the execution of the day-to-day operations of a business (organization, department, area, function) to ensure that it runs effectively and efficiently.
They also design and implement an effective rhythm of business both within the department and cross departments to achieve the shared objectives and mitigate key dependencies. They will partner with the different teams in the Department on behalf of the leadership team to ensure the right strategic initiatives and deliverables are progressing to achieve the departments’ objectives. Also they will drive the adoption of Company wide processes within their department (eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc).
The Business Operations Manager acts as a support for all the yearly planning activities, as well as the execution of the planned activities after budget submission. They will also make sure that the key dependencies between departments as results of the yearly planning will be correctly identified and properly followed up.
This role will also own the strategy related to the key business topics - defining the problem, creating output using data-driven analytics, and delivering recommendations to senior stakeholders. This may include program management activities to coordinate, manage and deliver diverse complex business critical initiatives or lead on high scale and impact changes or transformations

KNOWLEDGE/SKILLS

• Craft skills: Strong process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives
• Have a solid business and financial understanding, independently use quantitative and qualitative data to drive decision making. Ability to tell a clear story with data/insights. Have a good financial background to be comfortable in understanding business and financial metrics and identify key insights for decision making purposes.
• Ability to think strategically and to identify challenges and opportunities and recommend solutions/actions.
• Ability to shift between strategic thinking and getting hands on
• Change Management basic background
• Be able to effectively communicate with people of diverse background, seniority and domains including large audiences while building and maintaining lasting relationships. Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.
• Strong interpersonal skills focused on collaboration. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside
• Highly organized and structured in order to make sure all processes run smoothly and in a reliable manner.
• Able to lead, motivate, and manage teams to achieve organizational goals. Able to influence and steer leadership, senior management and groups.
• Solve complex problems independently. Able to break up a complex problem into actionable and easy to understand solutions. They areAs well, they should be hands on and drive solutions to problems in partnership with the involved parties.
• Be able to ensure that outcomes of the processes and the BAU initiatives are in line with internal partners needs and expectations