Business Operations Manager

at  Church Dwight

A collective energy and ambition. A place where you can make a real difference.
We’re a company that genuinely cares about our people, our products, our consumers and the environment.
Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.
United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

• Leads the GMG APAC business and sales reporting and analysis process for APAC regions of our ~$130MM business.
• Partners with sales management in the development of advanced customer reporting, analytic dashboards and customer insights.
• Analyse performance metrics data and leverage it to effectively develop Sales Support operational processes.
• Work with Sales Managers to drive corporate strategy and manage sales operational executions and ensure that the team consistently meets or exceeds daily sales performance metrics.
• Collaborates with cross functional teams to ensure communication of brand changes (i.e. downsizing/compaction) that will impact customers to ensure smooth transition on price list and forecasts.
• Serves as lead Project Manager on high priority strategic initiatives
• Customer “master data” expert tasked with identifying and implementing operational reporting efficiencies and increasing automation.
• Oversees all GMG Customer pricing for sourced customers including PAF pricing & transition SKUs, obsoletes with no replacement or indirect replacements.
• Manages all annual customer price increases across regions. Providing additional analysis as needed (i.e., weighted average by brand by region)
• Provides training on PAF pricing process and other GMG related processes and improvements.
• Develop and Maintain SOPs for Global Operational Standardization
• Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team in accomplishing company goals.
• Work closely with Sales Managers and Finance (i.e. Pricing Analyst) to address contract issues or concerns and to ensure the timeliness of contract review.
• Work effectively with internal support departments (Marketing, Professional Services, and Product Development) to develop effective sales strategies with Sales Managers that help promote sales to new and existing customers.
• Other duties may be assigned