Business Operations Manager - Customer Reference Data Operations

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experienc

Desired Qualifications:

• Experience in Customer Reference Data Operations and/or Data Management.
• Knowledge of Wells Fargo Hogan application
• Strong analytical skills with high attention to detail and accuracy
• Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results.
• Experience communicating and presenting complex information to multiple levels of the organization.
• Ability to consult, build, and maintain solid working relationships in and outside of immediate department.
• Excellent verbal, written, and interpersonal communication skills.
• Continually identify and drive opportunities improvements in effectiveness, efficiency and experience.
• Ability to present and discuss information in a way that persuades, educates and enhances understanding at all levels.
• Demonstrated ability to both think strategically and act tactically.
• Intermediate Microsoft Office skills (Word, Excel, PowerPoint

Wells Fargo is seeking a Business Operations Manager to lead the Customer Reference Data Operations in Shared Services Operations. Customer Reference Data Operations conducts customer and account profile maintenance to resolve data conflicts and strengthen the quality of customer data. Learn more about the career areas and business divisions at www.wellsfargojobs.com

In this role, you will:

• Manage and develop an operations team responsible for supporting multiple lines of business in resolving customer reference data quality issues through customer and account profile maintenance in the Hogan application and other customer reference data platforms.
• Oversee the day-to-day customer reference data operations, ensuring efficiency and accuracy in data management processes.
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Experience in Customer Reference Data Operations and/or Data Management.
• Knowledge of Wells Fargo Hogan application
• Strong analytical skills with high attention to detail and accuracy
• Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results.
• Experience communicating and presenting complex information to multiple levels of the organization.
• Ability to consult, build, and maintain solid working relationships in and outside of immediate department.
• Excellent verbal, written, and interpersonal communication skills.
• Continually identify and drive opportunities improvements in effectiveness, efficiency and experience.
• Ability to present and discuss information in a way that persuades, educates and enhances understanding at all levels.
• Demonstrated ability to both think strategically and act tactically.
• Intermediate Microsoft Office skills (Word, Excel, PowerPoint)

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• Ability to work overnight and weekends as needed or scheduled
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship

Work Location:

• 301 S Tryon St CHARLOTTE, NC 28282