Business Operations Manager - Healthcare Direct

at  Mowlam Healthcare

ABOUT HEALTHCARE DIRECT

Healthcare Direct employs 66 HSCPs that include Chartered Physiotherapy, Occupational Therapy, Speech & Language Therapy and Dietetics. Healthcare Direct provides multidisciplinary interventions to over 130 Nursing Homes and a full programme to support the orthopaedic service in two private hospital groups. Healthcare direct is a key enabler of integrated post-acute rehabilitation, offering bespoke therapy interventions to a broad range of patients. The provision of post-acute assessment, case management, rehabilitation and reablement will be led by HCD therapists under the governance structures established by Mowlam Healthcare in partnership with the HSE and other providers.

NOTE

This job description is intended to give the post holder an appreciation of the role and the range of duties, it does not attempt to detail every activity. Given the nature of the work, it must be stressed that maximum flexibility is required .Specific tasks and objectives will be agreed with the post holder periodically by the Manage

The Business Operations and Development Manager is a permanent position, with two key functions:

• Managing the operational (day-to-day) functions of Healthcare Direct.
• Working with the General Manager and Head of Integrated Care (Mowlam) on identifying and managing business opportunities within the private and public sectors.

Scope of the role.

The role has two main aims.

• Overseeing and managing the day-to-day business operations of HCD. This includes
• Overseeing and ensuring HR, Finance and Administrative functions to ensure HCD meets legislative, policy and business governance requirements.
• Working closely day to day with HCD Admin support staff and with Mowlam HR and Finance to ensure
• o Staffing is planned and recruitment needs are projected and mobilized
• o Financial process follows good governance and in line with Mowlam processes
• Developing and ensuring good processes are in place to handle data required for the business and meeting data protection requirements.
• Supporting HCD GM and Regional Clinical Leads in operational matters
• Managing new and existing SLAs and ensuring timely review of same.
• Monitoring KPis to ensure service is being addressed.
• Putting good operational practices in place to monitor day to day functions in tandem with admin team
• Working with the GM and Head of Integrated Care (Mowlam) to identify, develop and manage new business opportunities.
• This includes identifying opportunities to expand HCD within existing business
• Targeting opportunities for new business
• Working with Mowlam Finance on costings/projections
• Revising existing business to maximize efficiency
• Working with existing business to ensure communication and accountability is addressed.

Key functions

• Prepare quotations for potential new clients and finalise client service agreements as relevant.
• Point of contact for client queries, liaising with relevant team member(s) to ensure appropriate follow up and closure.
• Work with the team to explore new business opportunities and identify support plans for same.
• Ensure the recruitment pipeline meets current and future needs of the business.
• Implement tactical plans to support the strategic goals of the company
• Monitoring overall developments in the private, public and non-for-profit sectors .
• Marketing information