Business Operations Manager

at  PHI Air Medical

BUSINESS OPERATIONS MANAGER

Join Our Life-Saving Team!
Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.
As an Business Operations Manager, you’ll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you’re passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

WHO WE ARE:

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

JOB SUMMARY:

• Assist in the development of goals and objectives for assigned PHI Air Medical flight program(s) consistent with the mission and goals of the PHI Air Medical Group.
• Leads and facilitates effective operational changes for improvement in quality and/or efficiency.
• Coordinate efforts between bases to achieve consistent processes and cohesive flow of information internally and externally.
• Responsible for problem solving and follow-up on operational issues through collaboration with the appropriate personnel.
• Collects data, completes analysis and oversees special projects and key management reports.
• Administration of the financial aspects of the program to ensure resources are available for operational usage. Collaborates with the Program Director in the monitoring and administration of the capital and operating budget. Develops mechanisms for monthly and quarterly reporting of the financial status of the program. Operates within the limits of the budget framework and account cost overruns.
• Coordinates communication and activities with Aviation Management, Base Medical Supervisors, Manager of Clinical Services and Medical Director(s) regarding operational policies and procedures, medical supplies and equipment and departmental goals.
• Collaborates with the Director of the Communication Center about Program communication issues.
• Supervises Base Medical Supervisors and has oversight of medical staff performance appraisals. Either directly or indirectly oversees/supervises all non-aviation staff of the flight program.
• Works with the Program Director, Medical Director(s), Manager of Clinical Services, Base Medical Supervisors and Aviation Management to develop and monitor a continuous quality improvement process for all operations.
• Conducts regularly scheduled meetings with staff and management personnel.
• Maximize human, equipment and supply resource utilization.
• Maintains thorough knowledge of departmental, PHI Air Medical Group, PHI, and other region-wide regulatory policies and procedures as they pertain to the PHI Air Medical program and the air medical industry.
• Maintains timely communications with the Program Director.
• Maintains quality and efficiency standards as set by the immediate supervisor.
• Participates in activities that promote professional growth and self-development.
• Accountable for ensuring corporate Safety Management System activities are being effectively applied by staff personnel within PHI.
• Promote PHI’s Destination Zero initiative
• Any other duties as assigned.

Please refer the Job description for details