Business Operations Specialist I

at  Park Place Technologies

BUSINESS OPERATIONS SPECIALIST I

The Business Operations Specialist l provides internal support to the PPT sales organization and PPT channel partners. Expected to manage multiple priorities, have a high level of attention to detail, follow a process, and interact with other departments within PPT including Presales, Operations, IT, and Finance, to manage all issues to completion. Accountable for proactively managing each step in the contract review and approval process.

EDUCATION:

• Bachelor’s degree required.

• Responsible to facilitate and coordinate incoming opportunities, quote request, contract addendums, along with booking new contracts with accurate documentation and entry.
• Coordinates contract and/or customer requirements with Pricing, Sales, Finance, Renewals, IT, MDM and Field Operations to ensure proper maintenance contract establishment.
• Follows through to completion on any outstanding concerns. Proactive handling of incomplete requests, speed to resolve issues, and unfailing follow up.
• Process contract addendums (i.e. equipment location changes, customer address changes, equipment adds, equipment drops, mid-term pricing changes, etc.).
• Provides direct customer service support for questions, accounting inquiries, general follow-up.
• Uses Microsoft CRM, Dynamics CE 365 and Outlook to maintain accurate sales records.
• Manages high volume, multiple priorities, and competing demands while adhering to established Service Level Agreements.
• Routinely assesses time management effectiveness and addresses opportunities to operate more efficiently and effectively.
• Provides pre and post-sales support activities, including: conference calls, opportunity qualification, opportunity updates, and quote requisitions. May also schedule contract review meetings in order to fulfill contract requirements.
• Adheres to all company policies, procedures and business ethics codes.
• Participates in special projects as needed.
• Provide various administrative duties and works on projects, as needed
• Must be able to work additional hours during month end or times of critical volume.
• Other duties and projects as assigned