Business Operations Support Representative III

at  TD Bank

JOB DESCRIPTION:

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients. Reporting to the Manager of Client Service, the Business Operations Support Representative provides legendary quality, efficient, and specialized administrative support on a multiple and diverse range of assignments within a dynamic client-oriented sales environment. The ideal candidate is accustomed to responding to an ever-changing face paced environment, embraces change, and easily adapts. They are driven to succeed and want to make a positive impact with every interaction. They possess and demonstrate problem solving abilities that focus on solutions.

Key responsibilities:

• Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where required
• Support the Manager Client Service (MCS) in functions related to overall operations and day to day administration
• Implement effective communication of all operational, administrative and regulatory /compliance activities as required. Support the team by continuously developing increased knowledge in all branch processes
• Support coordination of equipment needs for system access, IT support, and able to provide training support where required for branch staff
• Coordination and handling of all premise’s issues including building issues, seasonal and promotional displays
• Maintain and provide ongoing support and improvements to the branch filing system
• Perform office duties as assigned; ensuring changes are implemented and communicated to staff when required to ensure a high level of compliance following audit procedures
• Support the team by actively promoting/supporting key firm/branch initiatives
• Actively suggest improvements that focus on TD’s vision of building a better bank and above average standards
• Identify areas to reduce costs on expenditures and bringing ideas to MCS and/or BM for improvement
• Support an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where required.
• Support the branch professionals where required including client requests
• Be an advocate for the client experience
• Other Sundry duties as assigned

As the Business Operations Support Representative will be located at Reception, the role will also be responsible for:

• Greeting clients and/or guest to the branch and respond to their requests in an efficient manner
• Answer and support the branch phone lines as required and direct calls and/or completes the request for the client thus demonstrating strong customer service attributes
• Make changes to branch directories when required
• Control the distribution of outgoing and incoming mail, courier bag and reports, faxes and transit mail by following internal control measures
• Support business meetings including set up, catering requests, and manage branch Boardroom schedule

REQUIREMENTS

• Undergraduate Degree or Community College Diploma in Business preferred
• Completed or pursuing industry related courses would be considered an asset
• The ability to work both as part of a team and independently to complete tasks
• Prior administrative experience an asset
• Possess excellent communication skills
• Proven ability to deliver a high level of service
• Detail oriented and highly organized
• Ability to work in a fast-paced, dynamic environment
• Proficient with MS Office Suite

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Key responsibilities:

• Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where required
• Support the Manager Client Service (MCS) in functions related to overall operations and day to day administration
• Implement effective communication of all operational, administrative and regulatory /compliance activities as required. Support the team by continuously developing increased knowledge in all branch processes
• Support coordination of equipment needs for system access, IT support, and able to provide training support where required for branch staff
• Coordination and handling of all premise’s issues including building issues, seasonal and promotional displays
• Maintain and provide ongoing support and improvements to the branch filing system
• Perform office duties as assigned; ensuring changes are implemented and communicated to staff when required to ensure a high level of compliance following audit procedures
• Support the team by actively promoting/supporting key firm/branch initiatives
• Actively suggest improvements that focus on TD’s vision of building a better bank and above average standards
• Identify areas to reduce costs on expenditures and bringing ideas to MCS and/or BM for improvement
• Support an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where required.
• Support the branch professionals where required including client requests
• Be an advocate for the client experience
• Other Sundry duties as assigne

As the Business Operations Support Representative will be located at Reception, the role will also be responsible for:

• Greeting clients and/or guest to the branch and respond to their requests in an efficient manner
• Answer and support the branch phone lines as required and direct calls and/or completes the request for the client thus demonstrating strong customer service attributes
• Make changes to branch directories when required
• Control the distribution of outgoing and incoming mail, courier bag and reports, faxes and transit mail by following internal control measures
• Support business meetings including set up, catering requests, and manage branch Boardroom schedul