Business Operations Support Representative III

at  TD Bank

REQUIREMENTS

• Undergraduate Degree or Community College Diploma in Business preferred
• Completed or pursuing industry related courses would be considered an asset
• The ability to work both as part of a team and independently to complete tasks
• Prior administrative experience an asset
• Possess excellent communication skills
• Proven ability to deliver a high level of service
• Detail oriented and highly organized
• Ability to work in a fast-paced, dynamic environment
• Proficient with MS Office Suite

KEY RESPONSIBILITIES OF THE POSITION INCLUDE:

• Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where required
• Support the Manager Client Service (MCS) in functions related to overall operations and day to day administration
• Implement effective communication of all operational, administrative and regulatory /compliance activities as required. Support the team by continuously developing increased knowledge in all branch processes
• Support coordination of equipment needs for system access, IT support, and able to provide training support where required for branch staff
• Coordination and handling of all premise’s issues including building issues, seasonal and promotional displays
• Maintain and provide ongoing support and improvements to the branch filing system
• Perform office duties as assigned; ensuring changes are implemented and communicated to staff when required to ensure a high level of compliance following audit procedures
• Support the team by actively promoting/supporting key firm/branch initiatives
• Actively suggest improvements that focus on TD’s vision of building a better bank and above average standards
• Identify areas to reduce costs on expenditures and bringing ideas to MCS and/or BM for improvement
• Support an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where required.
• Support the branch professionals where required including client requests
• Be an advocate for the client experience
• Other Sundry duties as assigned

AS THE BUSINESS OPERATIONS SUPPORT REPRESENTATIVE WILL BE LOCATED AT RECEPTION, THE ROLE WILL ALSO BE RESPONSIBLE FOR:

• Greeting clients and/or guest to the branch and respond to their requests in an efficient manner
• Answer and support the branch phone lines as required and direct calls and/or completes the request for the client thus demonstrating strong customer service attributes
• Make changes to branch directories when required
• Control the distribution of outgoing and incoming mail, courier bag and reports, faxes and transit mail by following internal control measures
• Support business meetings including set up, catering requests, and manage branch Boardroom schedule