Business Ops Analyst (Select locations only)

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

This is a back office, high-volume call center position. The Business Operations Analyst will have strong time management skills to pivot workload based on customer needs. You will be providing excellent customer service in a fast-paced customer service support role to our more than 10,000 customers surrounding express mail.

Job Highlights:

• We partner with over 13 vendors surrounding express mail.
• You will help support over 10,000 desktop users through phone calls.
• The ideal hire will have strong time management skills.
• Confidence speaking to a room full of senior leaders.
• Able to complete a lots of spreadsheet work with Excel.
• Resetting passwords to users who call in with urgent needs.
• Self-started who’s able to prioritize work and customer request independently.

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days. This role is not eligible for full-time remote work.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la