Business Practices Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

This role will be responsible for identifying and tackling inconsistent branch expectations and behaviors, activation of the Client Engagement Model leading to a consultative service model and assisting in the standardization of plays and toolsets for the front line.
Directly and through professional staff, oversees and assists with the strategic management of divisional sales goals and objectives for a specific defined geographical area. Promotes corporate marketing programs in order to achieve full participation and success within all designated locations. Develops division or market level programs which compliment corporate programs to meet unique market needs, yet adhere to corporate strategies and standards. Coordinates processes between centralized support areas, marketing and product groups to implement market level plans. Monitors sales results and is involved in the training of sales management and sales force to help ensure that sales and service goals are met.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Eight or more years of related experience

PREFERRED SKILLS/EXPERIENCE

• Thorough knowledge of assigned geographical area, competitive market, banking operations and U.S. Bancorp’s products and services.
• Thorough knowledge of sales and marketing concepts and the bank’s sales and marketing programs.
• Excellent leadership and project management skills.
• Proven ability to influence and persuade others.
• Strong creative, analytical and problem-solving skills.
• Effective presentation and strong verbal and written communication skills.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
  This role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside of the office location for the other days.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

RESPONSIBILITIES:

• Continued evolution of the Client Engagement Model with a focus on needs-based conversations. Establish/manage governance standards related to customer-facing materials/collateral deployed across the branch network.
• Definition of Client Experience goals for Branch and Small Business Banking. Create and maintain Client Experience tools and resources to support field. Close collaboration with the CX office and Global Learning and Development.
• Identify trends/patterns in customer contacts to inform areas of opportunities to retain and deepen client relationships.
• Interface with the Sales Practices Oversight Committee; anticipate and respond to heightened regulatory expectations for customer treatment.
• Provide business response to regulators/exam requests.
• Assess industry best practices.
• Serve as primary complaints management interface to identify trends/patterns in customer contacts.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la