Business Process Analyst and Knowledge Manager (f/m/d), remote possible

at  EnBW Energie BadenWrttemberg AG

C-TIHF 2374265

Vollzeit/Teilzeit:
Vollzeit (auch in Teilzeit möglich)
Über das Unternehmen
We are looking for people who believe in the positive power of energy and in their own ability to move things forward. People who know the importance of energy and infrastructure and recognize the immense opportunities they present to shape the future for everybody. Because we are just the same: a large, dynamic company that opens its door wide to people who want to join us in turning ideas into real change. We are the E. Are you?
Unser Angebot
Remote work, home office, part-time roles, workation* – we are convinced that flexible working models help people to be more autonomous and engage in meaningful work. Our wide-ranging training and development opportunities and our extensive mentoring scheme also contribute to this – and all this at a secure employer like EnBW.

Further benefits:

• 30 days annual leave
• Financial extras such as vacation pay and Christmas bonus, profit-sharing, an employee savings plan, company pension scheme, energy price discount and child bonus
• Leasing options for mobile devices and bicycles
• Subsidy for office equipment when working mainly from home

• Discounted “Deutschland-Ticket” (train ticket)More about our various employer benefits at a glance

• • Workation: Up to 30 calendar days at a time and up to 90 calendar days within a 12-month period, if the general conditions permit this in the chosen EU country
    Vielfältige Aufgaben
    We are currently looking for a Business Process Analyst and Knowledge Manager to in-depth analyse and document the business processes from an IT operations perspective as well as to manage the knowledge around our first and second level support activities. This includes business continuity and service level requirements as well as detailed information on IT operations. To be a perfect fit you have a deep experience in business process analysis, technical and process documentation, IT infrastructure, and common IT systems prevalent in European commodity trading.

Your main responsibilities are:

• Manage a central documentation hub, integrate diverse data sources, design data processes and tooling, and ensure data quality and timeliness.
• Document and map business processes, workflows, and service level requirements for IT-supported processes.
• Analyze business and IT service performance, identify inefficiencies, and recommend improvements.
• Facilitate Root Cause Analysis and Process Improvement Workshops, identify performance gaps, and document solutions.
• Collaborate with business, IT, and external partners to understand needs, validate processes, and present findings and recommendations.
• Provide accurate and timely data to IT teams and business users to support efficient operations and informed decision-making.

Überzeugendes Profil
Who are we looking for? Someone who’s passionate about process analysis, deeply understanding business processes and the technology and data to operate them. Someone who knows about the importance of knowledge to be up-to-date and is keen to provide processes and solutions to manage our huge amount of information. Together with our international team of internal and external experts you will help the EnBW Trading department to reduce operational risks.

If you have proven experience in the following domains, we should get to know each other:

• Business and IT Expertise: deep understanding of business processes, IT services, and data analysis. Knowledge about energy trading business processes is a plus.
• Problem-Solving and Analysis: facilitate workshops, analyze data, identify trends, and recommend improvements.
• Communication and Presentation: clearly convey complex information to diverse audiences.
• Process Design and Optimization: design, document, and optimize business processes, value streams, and service level requirements.
• Data Management and Governance: ensure data quality, integration, and governance for accurate decision-making.
• Collaboration and Stakeholder Management: partner with cross-functional teams to gather requirements, validate processes, and implement solutions.
• Language Skills: English and German mandatory, other main European languages is a plus.

Über den Bereich
EnBW is one of the largest energy supply companies in Germany and Europe, supplying electricity, gas, and energy-related products and services to 5.5 million customers. Within its trading business unit, the trading IT acts as a service provider and enabler in providing a broad range of tools, methods, and services to the trading needs.
EnBW Trading is a data driven enterprise, requiring endless information about Trade Lifecycles, Markets, Meteorological Data, Asset Data, Client Insight, etc. Its Trading decisions are driven by data insights based on flexible solution to gather, transform, transport, manipulate, visualize and extract data. Most business processes are complex and time critical - operational stability and recovery times are key for business success.
For our Business IT First Level Support we require a detailed understanding of the business processes – with our Value Stream Analysis we have a method to log and provide this information. Also, we need to manage the large amount of data and knowledge needed for our 24/7 first and second level support. Our Root Cause Analysis ensures we avoid repeating operational issues and errors.
The team works remotely most of the time, but we meet regularly at our offices in Karlsruhe, Germany. Paired with our flexible working times and an agile delivery culture, this ensures you work where and when it suits you best.

• Manage a central documentation hub, integrate diverse data sources, design data processes and tooling, and ensure data quality and timeliness.
• Document and map business processes, workflows, and service level requirements for IT-supported processes.
• Analyze business and IT service performance, identify inefficiencies, and recommend improvements.
• Facilitate Root Cause Analysis and Process Improvement Workshops, identify performance gaps, and document solutions.
• Collaborate with business, IT, and external partners to understand needs, validate processes, and present findings and recommendations.
• Provide accurate and timely data to IT teams and business users to support efficient operations and informed decision-making