Business Process Analyst

at  Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

YOUR SKILLS & EXPERIENCE

• Background in business, operations, process engineering, or business analysis
• Insurance industry experience a must
• Hands-on experience as a practitioner in operational excellence/effectiveness, process engineering, or continuous improvement methodologies
• Experience in digital experience strategy and design or intelligent process automation is a plus
• Lean Six Sigma certification, or other related process engineering certifications is a plus
• Data and facts based structured thought process and decision making
• Ability to facilitate, consult, and drive for results in a rapid-paced and changing environment
• Strong interpersonal skills, able to work collaboratively across large teams, including a proactive and ’no surprises’ approach in communicating issues/requestsUnderstanding of market trends and keen interest in digitization and emerging technologies
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  We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

YOUR ROLE

Design and execute end-to-end digital operating models built around key customer/employee journeys and needs in partnership with domain leads and multidisciplinary digital product owners.

YOUR RESPONSIBILITIES

• Create business capability models to facilitate decomposition, grouping, representation and analysis of business activities/processes across the firm’s value-chain
• Map current state processes across applicable domains or lines of business to deliver insight into customer/employee pain-points and support devising improvements
• Perform root cause analysis using appropriate tools, identify triggers, collect and analyse relevant data, isolate root causes, and design elimination strategies
• Create target state processes across applicable domains or lines or business to enable increased levels of straight through processing and allow more seamless agent/customer delivery of Chubb solutions, while freeing up Chubb resources to focus on the highest value-add tasks
• Design and support execution of hypotheses/proofs of concept as precursors to broader implementations
• Create business capability models to facilitate decomposition, grouping, representation and analysis of business activities/processes across the firm’s value-chain
• Map current state processes across applicable domains or lines of business to deliver insight into customer/employee pain-points and support devising improvements
• Perform root cause analysis using appropriate tools, identify triggers, collect and analyse relevant data, isolate root causes, and design elimination strategies
• Create target state processes across applicable domains or lines or business to enable increased levels of straight through processing and allow more seamless agent/customer delivery of Chubb solutions, while freeing up Chubb resources to focus on the highest value-add tasks
• Design and support execution of hypotheses/proofs of concept as precursors to broader implementations