Business Process Analyst

at  JPMorgan Chase Co

JOB DESCRIPTION

As a Business Process Analyst, you’ll provide support on a variety of initiatives by analyzing existing processes, identifying process gaps, identifying areas for improvement, and developing the appropriate controls for each. You’ll support business partner deliverables, including documenting business requirements, providing testing support, documenting quality standards, and demonstrating adherence to established procedures while demonstrating an in-depth working knowledge of the entire Managed Account process.
As a Business Process Analyst, you’ll be responsible for the following. The candidate will be part of Reconciliation Utility and will manage product change, onboarding and partnering with tech for automation for the functions in a 24 X 5 environment, supporting Asia, EMEA and WHEM regions. The candidate will be responsible for understanding the key metrics and risk components.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Required Qualifications, Skills and Capabilities:

• Graduate with Minimum 5+ years of work experience in a financial institution.
• Working knowledge of various aspects of Reconciliations, Cash and stock products
• SWIFTS framework knowledge
• Advantage – coding and knowledge of different automation softwares like Alteryx, Xcpetor, AI etc
• Prior experience in client & third party bank investigations will be an added advantage.
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Proven ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Strong PC, project management, and analytical skills.
• Project Management/ Implementation experience would be a plus.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• Content writing, ability to create high end Power point slides et

• Responsible for meeting client deliverables with a high level of timeliness and accuracy
• Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
• Regular reviews of procedures assuring new processes are documented.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Closely work with tech teams on projects deliveries, solution and design.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
• Responsible for leading and managing multiple projects
• Identifies department strategy and goals related to broader organizational goals and direction.
• Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions.
• From a training perspective, responsible for ensuring training is taking place and that it is within budget.
• Responsible for risk management to the business

Required Qualifications, Skills and Capabilities:

• Graduate with Minimum 5+ years of work experience in a financial institution.
• Working knowledge of various aspects of Reconciliations, Cash and stock products
• SWIFTS framework knowledge
• Advantage – coding and knowledge of different automation softwares like Alteryx, Xcpetor, AI etc
• Prior experience in client & third party bank investigations will be an added advantage.
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Proven ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Strong PC, project management, and analytical skills.
• Project Management/ Implementation experience would be a plus.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• Content writing, ability to create high end Power point slides etc

.