Business Process Analyst (SPS)

at  Texas State University

REQUIRED QUALIFICATIONS: APPLICANTS MUST SPECIFICALLY ADDRESS HOW THEY MEET THESE REQUIRED QUALIFICATIONS TO MEET THE REQUIREMENTS OF THE POSITION.

• Experience as a business analyst providing business process analysis and requirements for software solutions
• Experience engaging business users to gather business requirements, interpret discussions, identify unresolved issues, and asking clarifying questions to drive conversations to actionable conclusion
• Demonstrated ability to extract and understand information on complex processes as they are being discussed with business users
• Experience designing and creating process flow diagrams, use case diagrams, and other graphical diagrams to aid in the understanding of the current state
• Demonstrated ability to comprehend business concepts and evaluate business processes to provide root cause analysis reports detailing inefficiencies and recommended improvements.
• Strong multi-tasking skills involving the specific ability to work on multiple projects or project assignments
• Strong problem-solving skills, including anticipating issues and implementing solutions
• Ability to work effectively independently and as a member of a high performing team
• Excellent oral and written communications skills; active listening skills

PREFERRED QUALIFICATIONS

• Strong business process reengineering knowledge
• Highly motivated, self-starter who takes initiative, is enthusiastic and passionate, with ability to manage priorities effectively
• Knowledge in university business processes
• Experience with Confluence and JIRA
• Ability to lead, influence, and drive change for the organization
• Experience leading project teams
• Experience with Lean Six Sigma

JOB DESCRIPTION

The Vice President for Information Technology is seeking an experienced business process analyst to work within the Project Management Office. This team manages business requests received from the university for Information Technology resources. These requests often initiate new projects and some are centrally led by the CIO-PMO staff members. This position’s role includes defining and documenting the current business processes, identifying and understanding the users’ needs, and analyzing, defining and documenting detailed business requirements for new solutions or improvements to the existing processes. The goal of the Project Management Office is to improve efficiency and optimize processes across campus, while also providing effective resolution to business problems. This office is an integral part of the Information Technology service organization, providing support and services to a wide variety of departments across campus.
Texas State University is the fifth-largest university in Texas with 96 undergraduate and 102 graduate degree programs, and a growing portfolio of research activity. The university offers benefits to regular employees, some of which include Medical, Dental, Vision, Group Life and AD&D, Short & Long Term Disability, and Voluntary Life; Health insurance paid 100% for the employee; Flexible Spending Account; Retirement contributions by employee and university; access to Student Recreation Center and Total Wellness classes; and working in San Marcos on a beautiful campus!

• Process Analysis: Conduct detailed analyses of business processes to identify inefficiencies and areas for improvement.
• Data Collection: Gather and interpret data to support process optimization and decision-making.
• Root Cause Analysis: Perform root cause analysis to diagnose issues and recommend effective solutions.
• Solution Delivery: Develop and implement solutions that align with the organization’s current and future needs.
• Lean Six Sigma Leadership: Lead Lean Six Sigma initiatives to drive continuous improvement and reduce waste.
• Strategic Implementation: Oversee the implementation of strategic process changes across various departments.
• Stakeholder Communication: Develop and deliver communications to stakeholders regarding process improvements and changes.
• Training Programs: Design and conduct end-user training programs to ensure smooth adoption of new processes and systems.