Business Process Analyst TFT

at  United Counties of Leeds and Grenville

POSITION SUMMARY:

Reporting directly to the Client Services Supervisor, the Business Process Analyst, works in a team environment with other IT management staff to develop business and value-added solutions utilizing Microsoft SharePoint and other Microsoft Automation solutions found in Office 365. A strong background in SharePoint is imperative to the position. The Business Process Analyst will also manage small projects, perform business process reviews and perform some business analysis related to the job function.

EDUCATION, CERTIFICATION & LICENSES

• College diploma or university degree (3 to 4 years) in the field of computer science or a related field or an equivalent combination of education and experience.
• Project Management, Business Process Management Certification and Microsoft Certified: Power Platform Fundamentals would be considered an asset
• Must have a valid Ontario Class G driver’s license and access to a reliable vehicle

EXPERIENCE

• Three years’ relevant and progressive work experience in an IT service role within a Windows network environment
• Experience working with business processes and improvement methodologies
• Demonstrated experience management a SharePoint Environment.
• Advanced knowledge of Microsoft Office 365 Suite, graphic design, and Microsoft power apps.
• Advanced understanding of accessibility legislation and how it relates to both print and electronic media

Knowledge, Skills, Abilities & Competencies

• Excellent interpersonal and relationship management skills both combined with a customer service orientation.
• Proven analytical and decision-making skills to examine specialized and broad problems and develop solutions.
• Ability to effectively plan, coordinate, prioritize and execute tasks in a high-pressure environment
• Good written and oral communication skills
• Ability to listen intently and inquire
• Ability to conduct research into technical issues and products
• Ability to present ideas in a business-friendly and user-friendly language.
• Highly self-motivated and directed as position requires initiates and independent thinking to respond to variables in a technical environment.
• Keen attention to detail for a role where quality assurance is important
• Demonstrated ability to respect the confidentiality of information and exercise tact and diplomacy.
• Team-oriented and skilled in working within a collaborative team environment.

LEGISLATIVE REQUIREMENTS:

• Performs the responsibilities of the position within the legislative and regulatory standards set out in the applicable Federal and Provincial Legislation; Municipal Acts, By-Laws and Operational and Human Resource policies and codes of the United Counties of Leeds and Grenville.
• Ensures a high level of respect for confidentiality for both the organization as a whole and staff as per the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
• Protects own health and health and safety of others by adopting safe work practices, reporting unsafe conditions immediately, and attending all relevant in-services regarding occupational health and safety. Follows all guidelines for employees and employers as legislated under the Ontario Health and Safety Act.
• As set out in the United Counties of Leeds and Grenville’s Emergency Plan, perform duties upon the declaration of an emergency.

PHYSICAL SKILLS:

• Position requires considerable visual and auditory focus with attention to detail.
• Dexterity of hands and fingers over much of the workday.
• Regular use of office equipment with some coordination and speed required where work operations are not constant and there is choice of workflow

Please refer the Job description for details