Business Process Analyst

at  UPMC

Join a Top Children’s Hospital in a dynamic role focused on enhancing efficiency, quality, and patient outcomes primarily in the ambulatory care operations. As a Business Process Analyst, you will collaborate with cross-functional teams to identify, analyze, and implement strategies that streamline workflows, reduce waste, and elevate the patient experience. You will use data-driven methodologies and Lean principles to assess current processes, develop improvement plans, and be the project manager to achieve the desired goals.

• Conduct assessments of ambulatory operations to identify opportunities for process optimization.
• Collaborate with clinical and administrative teams to design and implement process improvements.
• Utilize Lean, Six Sigma, and other methodologies to develop solutions that improve efficiency and patient care.
• Track performance metrics, analyze data, and report on project outcomes.
• Facilitate training sessions and workshops to drive continuous improvement across ambulatory operations
• Bachelor’s degree in Business, Mathematics, Statistics, Health Care, Management or related field with two years of data analysis and/or systems configuration experience required OR a Master’s degree in related field with one year of data analysis and/or systems configuration experience required
• Strong knowledge of Cognos, Crystal Reports, Excel, and other statistical software packages preferred
• Experience with recruitment and/or business process systems (IBM Business Process Manager, applicant tracking systems, candidate relationship management tools) preferred
• Basic understanding of programming languages (HTML, CSS, Java script, SQL) required
• Advanced mathematical skills required Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy required
• Ability to analyze financial and clinical results and to comprehend forecasting models required
• Well-informed and conversant with general business, economic, and clinical matters requiredLicensure, Certifications, and Clearances:
• PMI’s PMP Certification or Business Architect Certification required or completion of UPMC Health Plan PM Certification within one year from date of hire.
• UPMC Health Plan Lean Six Sigma Green Belt Certification required or a comparable program meeting the ASQ Green Belt certification standards within one year from date of hire.
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal