Business Process Consultant

at  Canon

Canon EMEA are looking for a Business Process Consultant to join its B2C Customer Support Operations (CSO) department and be the Subject Matter Expert of the EMEA business design (i.e., process & business requirements) and functional design of our supporting systems.
In this role you will be assigned to EMEA business and IT projects to support process design.
You will support, in line with Business Process Owner direction, the Customer Support Operations (CSO) (i.e., Professional Service Centres (PSC), Factory Service Centre (FSC) and Service Partners) and Customer Service (i.e., PSC and ITCG Tier 0/Tier 1) in improving productivity by analysing and implementing process improvement initiatives, against best practice and industry standards.

Your key responsibilities will be:

• Support prioritisation and effective strategic decision making by the business for IT investments (i.e. Project or Small Change), by performing the initial validation, analysis and solution proposal of requests from CSO & CS teams ensuring that these are well understood and quantified in line with business direction, return on investment and change request budget constraints.
• Support adoption of all EMEA IT tools, working closely with relevant Domain Experts or Subject Matter Experts (SMEs) in CSO & CS, ensuring that in all business demands usage of EMEA IT Tools are the first options considered, and only after clear rationale for deviation is approved are other options proposed, thereby ensuring adoption of process and methodologies configured in our enabling technologies.
• Ensure adherence to BU & IT portfolio governance policies, processes & budget for progression of business demands to change (or implement new) systems and processes (i.e., Small Change, Portfolio Alignment Meetings (PAM), Cross-Function or BU alignment)
• Support in and/or lead specific projects and activities (i.e., CSO CAPEX or BAU improvement projects, SoD control)
• Support & propose initiatives for BAU continuous improvements (i.e., execute analysis, make recommendations with clear requirements/benefits and support design and implementation etc) of (Industry) best practice processes, policies and enabling technologies.
• Define and implement compliance requirements and monitor process compliancy to ensure CSO/CS teams are adhering to the set frameworks and agreed processes, methodologies configured in enabling technologies
• Support Domain Business Process Owner to collect and share best practice via regular contact with CSO & CS teams, ensuring we provide guidance to relevant SMEs and the User communities on how technology platforms can be utilized in most effective and productive way
• Identify gaps in (organisational) competencies and capabilities, through analysis of the usage of processes, methodologies and technologies.
• Within projects, create & maintain detailed process design for designated domain (s) including work instruction, business scenarios, setting detailed business requirements, input into functional design, UAT scenarios & test scripts, execution of UAT and deployment to CSO & CS teams.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available. You will build on your skills and experience through training provided by Canon

• Support prioritisation and effective strategic decision making by the business for IT investments (i.e. Project or Small Change), by performing the initial validation, analysis and solution proposal of requests from CSO & CS teams ensuring that these are well understood and quantified in line with business direction, return on investment and change request budget constraints.
• Support adoption of all EMEA IT tools, working closely with relevant Domain Experts or Subject Matter Experts (SMEs) in CSO & CS, ensuring that in all business demands usage of EMEA IT Tools are the first options considered, and only after clear rationale for deviation is approved are other options proposed, thereby ensuring adoption of process and methodologies configured in our enabling technologies.
• Ensure adherence to BU & IT portfolio governance policies, processes & budget for progression of business demands to change (or implement new) systems and processes (i.e., Small Change, Portfolio Alignment Meetings (PAM), Cross-Function or BU alignment)
• Support in and/or lead specific projects and activities (i.e., CSO CAPEX or BAU improvement projects, SoD control)
• Support & propose initiatives for BAU continuous improvements (i.e., execute analysis, make recommendations with clear requirements/benefits and support design and implementation etc) of (Industry) best practice processes, policies and enabling technologies.
• Define and implement compliance requirements and monitor process compliancy to ensure CSO/CS teams are adhering to the set frameworks and agreed processes, methodologies configured in enabling technologies
• Support Domain Business Process Owner to collect and share best practice via regular contact with CSO & CS teams, ensuring we provide guidance to relevant SMEs and the User communities on how technology platforms can be utilized in most effective and productive way
• Identify gaps in (organisational) competencies and capabilities, through analysis of the usage of processes, methodologies and technologies.
• Within projects, create & maintain detailed process design for designated domain (s) including work instruction, business scenarios, setting detailed business requirements, input into functional design, UAT scenarios & test scripts, execution of UAT and deployment to CSO & CS teams.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available. You will build on your skills and experience through training provided by Cano