Business Process Excellence Manager

at  skyguide

Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from more than 30 nations,
we are pursuing an ambitious innovation strategy that is based on a strong safety and learning culture.
We are guided by four values: “We team up to succeed”, “We drive innovation”, “We own what we do” and, finally, “We create great customer value”.
Are you interested in finding out more? We want you to join us as a/an …

BUSINESS PROCESS EXCELLENCE MANAGER

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As a part of the Process and Organization Development division, your role will be to lead and drive process improvement initiatives aimed at enhancing quality, operational efficiency, and customer satisfaction. We are looking for a team member, who has a clear commitment to business process transformation, change management, modelling as well as to pursue a strategy to implement best practices to develop a culture of continuous improvement within the organization.

• Lead the development and implementation of a process excellence deployment strategy and key business improvement initiatives around Quality using appropriate methodologies, principles, tools, and techniques.
• Lead the development of end-to-end business processes, contribute towards higher maturity levels and solving process-related challenges encountered by the organization.
• Ensure that the outcomes derived from strategic business process improvement is in line with the strategic goals of the organization.
• Collaborate with the Enterprise Architecture to support the design of processes into the architecture model considering the overall business process architecture approach and following the integration strategy.
• Define and implement a performance management framework including key performance indicators (KPIs) and metrics to measure process effectiveness and monitor their progress.
• Collaborate and engage with process sponsors, owners, and cross functional members at all levels of the organization and execute initiatives that will drive quantifiable improvements.
• Serve as the point of contact for specific project initiatives and best practices.
• Collaborate with Enterprise Quality and the quality teams to enhance quality and business process management including governance documentation.
• Monitor, evaluate, control, and manage the integration of management systems related requirements (e.g., Safety, Security) into business processes.
• Use data-driven insights to measure process performance. Analyze and identify opportunities that impact quality, delivery excellence, and customer satisfaction, to enable easy determination of their constituents.
• Educate business users that are responsible for the operation and management of various business processes, to meet processes efficiency and the highest quality standards.