Business Process Executive (hybrid)

at  Imperial Brands

SKILLS AND EXPERIENCE REQUIRED

• Experience in working collaboratively with internal stakeholders, to support whilst enabling adherence to standards
• Ability to analyze data and processes to identify areas for improvement.
• Strong problem-solving skills to troubleshoot and resolve issues efficiently.
• Excellent communication skills to interact effectively with users and cross-functional teams.
• Ability to develop and deliver training materials to non-technical users.
• Time Management and Organization

ABOUT US

We’re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference

THE ROLE

Are you driven by the potential of business process management and ready to make a significant impact on our organization? We are seeking a Business Process Executive to join our team at Imperial Brands, an inclusive, innovative global FMCG business supported by 25,000 employees.
In this crucial role, you will manage and maintain the SAP Signavio platform, the cornerstone of our process modelling, analysis, and collaboration efforts, ensuring it supports our global operations effectively.
This position is perfect for someone who excels in both technical administration and user support, and who is committed to continuous improvement. You will collaborate with cross-functional teams to understand their requirements, communicate updates, and integrate user feedback.

PRINCIPAL ACCOUNTABILITIES

• Platform Administration: Configure, customize, and administer the Signavio platform to meet the Imperial’s requirements.
• User Management: Create and manage user accounts, permissions, and access rights within the platform.
• Troubleshooting and Support: Provide technical support to users, resolve issues, and answer questions related to the platform’s functionality and usage.
• Platform Maintenance: Perform routine maintenance tasks, including software updates, patches, and backups, to ensure the platform’s stability and reliability.
• Data Management: Manage data within the platform, including importing/exporting data, maintaining data integrity, and ensuring compliance with data privacy regulations.
• Training and Documentation: Develop and deliver training materials and documentation to educate users on the platform’s features, best practices, and guidelines.
• Collaboration and Communication: Collaborate with cross-functional teams to gather requirements, communicate platform updates, and address user feedback.
• Continuous Improvement: Stay up to date with the latest platform features and industry trends, propose enhancements, and contribute to the platform’s evolution