Business Process Expert (x|f|m) - Hybrid

at  Sartorius

For the LPS Service department we are looking for a Business Process Expert (x|f|m) for Sartorius Lab Instruments GmbH & Ko. KG. In this role, you will work in a team on projects to optimize, harmonize and implement processes and required systems in the group-wide service environment. You will effectively use well-known methods and tools such as Six Sigma, continuous improvement and Lean Management. The team consists of eleven employees and looks forward to shaping the future with you.

Grow with us–Your Responsibilities

• Implement end-to-end service processes as part of international roll-outs, improvement initiatives and company integrations
• Provide support in interdisciplinary and global projects as well as system roll-outs and represent the service function there
• You independently record process and system requirements from operational service and ensure sustainable process documentation
• Focus on field service processes, but ideally act at the level of designing E2E processes as an architect
• Proactively advise and train local service units on our global processes and applications
• You coordinate the design of technical roles and test management and act as the primary interface to master data management
• Carry out training and optimize existing training documents
• Organize and carry out system tests for changes and updates (e.g. SAP, service management software)
• Coordinate projects and initiatives on the topics of processes, organization and digitalization

What will convince us

• Successful completion of a university degree (e.g., in industrial engineering) or relevant vocational training coupled with subsequent professional development
• Professional experience within the field of process management
• Proven expertise in applying project management methods and utilizing tools for process analysis and improvement, including Six Sigma, Lean Management, and Agile Project Management
• Demonstrated proficiency in technically oriented service roles is advantageous
• Comprehensive knowledge of service management software, along with a solid understanding of SAP ERP (e.g., CS, SD, MM) and CRM is beneficial
• You bring in fluent language skills English and German
• Strong intercultural competence and a readiness to engage in international travel (approximately 30%).
• You identify with our values: sustainability, openness, enjoyment

What we offer

As a growing global life science company, stock listed on the DAX and TecDAX, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, LinkedIn Learning, internal seminar offerings , coaching for managers
• Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
• Attractive compensation: vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, “buddy” as point of contact

• Implement end-to-end service processes as part of international roll-outs, improvement initiatives and company integrations
• Provide support in interdisciplinary and global projects as well as system roll-outs and represent the service function there
• You independently record process and system requirements from operational service and ensure sustainable process documentation
• Focus on field service processes, but ideally act at the level of designing E2E processes as an architect
• Proactively advise and train local service units on our global processes and applications
• You coordinate the design of technical roles and test management and act as the primary interface to master data management
• Carry out training and optimize existing training documents
• Organize and carry out system tests for changes and updates (e.g. SAP, service management software)
• Coordinate projects and initiatives on the topics of processes, organization and digitalizatio