Business Process Specialist

at  Caterpillar

• Leads deployment of the NPE modules with regional facilities and suppliers in Europe region
• Supports adoption of the NPE modules within the enterprise and externally with the supply base through training, addressing data discrepancies and working with procurement/supply chain teams for supplier capacity data and incorporating RCCP process.
• Execute customer support processes and activities for the implementation of new or existing functionalities.

Help with design, and test new or enhanced functionalities within NPE modules.

• Monitor the efficiency and effectiveness of application operations and troubleshoot problems, as necessary.
• Support translating client’s requirements to functional documentation, participate in technical designs and test plan with coaching and training.
• Understand customer improvement feedback and collaborate with digital product owners to identify opportunities in product roadmaps for improvements
• Be an expert on NPE products and train end users on product application and process flows driving supply planning capability

Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time