Business Process Specialist

at  NN Group

As an ITIL Business Process Specialist (Process Management) you are responsible for managing the incident, problem, change and configuration processes execution. A primary focus area will be to lead the response efforts to major incidents and facilitate root cause identification. You will also be responsible for managing change advisory boards and influence CMDB health.

What is waiting for you

• Strong understanding of ITIL processes and best practices
• Excellent communication and organization skills
• Affinity with ITIL processes and are strong communicators
• Availability to work on-call as part of a team (willing to work in a 7 x 24 standby grid)
• Experience working with cross-functional teams to resolve incidents (Networking)
• Ability to work in a fast-paced, high-pressure environment

What skills and knowledge should you posses

• Strong understanding of ITIL processes and best practices to ensure that incidents are managed in accordance with industry standards.
• Strong problem-solving skills to identify the root cause of incidents and develop effective solutions to resolve them.
• Ability to work effectively as part of a team that is working on-call to provide 24/7 support for incidents.
• Excellent communication skills to facilitate communication between technical teams, management, and stakeholders during incidents.
• Ability to work in a fast-paced, high-pressure environment and manage their time effectively to ensure that incidents are resolved.
• Contribute to improving existing processes (Future readiness thinking).
• English is a must, Dutch language would be an advantage.

You can look forward to:

• Multi-cultural team - English is our uniting language
• Home office, 5 weeks of vacation, and 5 annual Wellbeing days
• Volunteering days to support our community
• Unlimited budget for your education (hard and soft skills, Language courses)
• Meal contribution, Cafeteria program, monthly home office allowance
• Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)
• iPhone, O2 Family discounts
• 3% employer supplemental pension monthly contribution
• Employee referral bonuses to encourage the addition of great new people to the team
• Amazing working space near Anděl

Please refer the Job description for details