Business Program Manager - Invoicing and Finance

at  Microsoft

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Business Operations & Programs (BO&P) organization is seeking a team member to execute and deliver critical financial operations across a wide scope. Our team provides support for our Delivery Partner ecosystem, including end to end financial operational support.
As a Business Program Manager, you will manage a significant spend across multiple Microsoft businesses, engage with many different stakeholder groups across the finance community; monitor, execute, and deliver on the day-to-day operational finance activities.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

QUALIFICATIONS

Required/Minimum Qualifications

• Bachelor’s Degree in Business, Operations, Finance or related field AND 2+ years work experience in program management, process management, process improvement
• OR equivalent experience.

Preferred Qualifications:

• Proven experience in financial management within a call center environment.
• In-depth knowledge of procurement processes and contract management.
• Experience with posting accruals and actuals in a corporate finance setting.
• Strong skills in invoice reconciliation and financial analysis.
• Excellent stakeholder management and communication skills.
• Support the Monthly Invoice process for Delivery Partners, end to end management.
• Oversee and Manage the invoicing process for Delivery Partners, ensuring all financial activities are accurate and comply with accounting standards.
• Manage, oversee, and guide vendor resources for GTO invoicing (internal finance tool), PO& Contract management, and invoicing process.
• Expertise on vendor management, purchase order creation, and contract management.
• Maintain a comprehensive understanding of CSS SBUSs and outsourcing ecosystem, and manage financial transactions related to these systems.
• Validate monthly accruals and actuals, ensuring all financial records are up-to-date and reflect the true financial position.
• Conduct thorough invoice reconciliation with CSS suppliers to resolve discrepancies.
• Develop and maintain strong relationships with stakeholders, providing regular updates on financial operations.
• Lead process improvement initiatives to enhance financial accuracy and operational efficiency.
• Collaborate with cross-functional teams to align financial operations with overall business objectives.
• Support the Monthly Invoice process for CSS Suppliers end to end management.
• Act as a liaison between Business, Finance & Suppliers for the Invoicing process.
• Managing Purchase Orders for CSS Delivery Partners.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

Business Program Planning and Design

• Supports and contributes to performing program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examining business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current, agile, and competitive. Collaborates with others to understand overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans in collaboration with others.
• Identifies internal opportunities to develop new programs and improve current ones with minimal guidance. Collaborates with others to identify root problems (e.g., root-cause analysis), define the program strategy, gather program requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record. Begins to improve operations of existing programs by applying industry methodology, defining program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in program issues and strives for simplification.
• Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery with guidance. Collaborates to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
• Supports and contributes to define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.

Buisness Program Excellence and Execution

• Collaborates to define and execute on landing and communication plans, such as the target audience(s) and communication strategy. Begins to maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Begins to independently work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
• Works with others to evangelize programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact with minimal guidance. Begins to adapt communication style and storytelling strategy according to audience and business needs.

Business Program Management

• Assists others who overlook a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for programs. Communicates the program status to relevant stakeholders and holds them accountable for following the established schedule, and risk mitigation plans and processes, with minimal guidance.
• Demonstrates an understanding of mapping or how systems work and impact one another. Collaborates with others who work with other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Helps develop processes around scope and scheduled changes for programs, and communicates them to stakeholders.

Business Program Evaluation and Improvement

• Collaborates with others to conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Begins to contribute to monthly business review (MBR) and begins to run rhythms regularly to identify what is working and what is not, and helps make improvements accordingly.
• Begins to independently collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, and customer feedback using scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives. Collaborates with others to use data analytics (e.g., scenario analyses) to derive insights and training that help identify program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.
• With minimal guidance, utilizes direction and strategy from leadership regarding business area of expertise in order to execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly with minimal guidance. Begins to help define vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Begins to ensure buy in and adoption of the new program or change by others in the organization. Begins to develop the collateral required to enable key stakeholders and others to be on board. Begins to contribute to the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).

Other

• Embody our culture and values