Business Retention Specialist

at  Thomson Reuters

Thomson Reuters is seeking to hire a Business Retention Specialist to sell solutions across the entire portfolio of products in order to retain existing customers through renewal sales. This position requires consultative selling techniques, relationship building and leveraging market knowledge to drive incremental revenue growth. In this role you will need to build relationships at all levels within the customer organization as well as influence key stakeholders on both the value proposition and strategic direction of Thomson Reuters.

ABOUT THE ROLE

In this opportunity as Business Retention Specialist, you will:

• Manage and maintain relationships with existing clients
• Identify opportunities to sell additional products or services by conducting customer needs assessments
• Develop and execute a retention strategy for each client
• Use data analytics to understand trends in customer usage patterns and develop action plans accordingly
• Provide support during renewal periods including preparation of contracts and negotiating pricing
• Collaborate with cross-functional teams such as product development, sales operations and marketing to ensure successful outcomes
• Ensure compliance with corporate policies and procedures while adhering to local laws and regulations
• Maintain accurate records of customer interactions via CRM systems like Salesforce
• Conduct research into competitor offerings to stay up-to-date on industry trends
• Participate in training sessions to improve skills related to consultative selling approach
• Attend regular meetings with leadership team members regarding progress towards goals

You’re a fit for the role of Business Retention Specialist if your background includes:

• Bachelor’s degree preferred; equivalent work experience considered
• 2 years’ experience working in a sales capacity, preferably within a SaaS environment
• Experience with enterprise software solutions, preferably legal information products
• Knowledge of Thomson Reuters products strongly desired
• Strong understanding of the customer journey and how it relates to renewals process
• Demonstrated success achieving renewal target