Business Sales Agent

at  Synergy AU

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.
We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.
Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south
Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

The Business Sales Agent role is a strategic and client centric opportunity within our Business Customer & Growth Team based at our Perth CBD offices.
The purpose of this role is to acquire and retain contracted sales in the small to medium business portfolio, while balancing both business and customer needs to ensure each contract is of commercial value. By delivering exceptional customer service they help build strong business customer relationships which lead to long term customer loyalty and mutual business success.

Key responsibilities of the role include:

• Manage the energy needs of business customers both directly with Synergy or via Third-Party Intermediaries, to retain and acquire contestable energy customers. Conduct thorough needs assessment and identify customer’s energy consumption patterns, budget constraints, and any future energy-related goals, while providing a positive and memorable experience, that increases customer satisfaction, loyalty contribute and both attraction and retainment of customers
• Achieve individual and team sales targets, ensuring optimal margin outcomes and contributing to strategic financial KPIs.
• Negotiate on contract terms and/or pricing, work flexibly with customers to find solutions that meet their needs while still being commercially viable. Provide clear and transparent information about energy plans, pricing, contract terms, and any additional charges. Educate the customer on options available and how each option can benefit their business.
• Analyse data and reporting to identify emerging trends and anomalies, business opportunities and continuous improvement.
• Follow business rules and compliance guidelines, ensuring DFA policy is adhered to. Adhere to customer SLAs and maintain portfolio hygiene.