Business Service Manager

at  SGX Mobility

NGN 400,000 - 600,000

Easy Apply
New
3 days ago
Job Summary

As the Business Service Manager, you are responsible for managing and enhancing the company’s service offerings in the electric mobility sector. This role involves overseeing service delivery, managing client relationships, identifying opportunities for business growth, and ensuring the highest levels of customer satisfaction. The ideal candidate will have strong operational management skills and a deep understanding of the electric mobility industry.

• Minimum Qualification : Degree
• Experience Level : Senior level
• Experience Length : 6 years

Job Description/Requirements

REQUIREMENTS:

• BSc. or HND in Business Administration, Operations Management, or a related field.
• Minimum of 6 years of experience in a similar role, preferably in electric mobility or related industries.
• Proven experience in managing service operations, with a focus on operational efficiency and customer satisfaction.
• Strong understanding of the electric mobility sector, including trends, challenges, and growth opportunities.
• Demonstrated ability to lead, mentor, and manage a team, ensuring high performance and collaboration.
• Exceptional interpersonal and communication skills to manage and build lasting relationships with clients.
• Experience in identifying business growth opportunities and developing strategies to enhance service offerings and market share.
• Strong analytical and problem-solving skills to address operational challenges and customer concerns effectively.
• Passion for customer satisfaction and delivering high-quality service experiences.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and team members.
• Strong organizational and time-management skills to handle multiple priorities and deadlines effectively.
• Proficient in using service management software, CRM systems, and other relevant tools for operational efficiency.

RESPONSIBILITIES:

• Oversee and manage the company’s service delivery in the electric mobility sector, ensuring smooth and efficient operations.
• Develop and implement service strategies that align with the company’s goals and ensure high-quality service across all departments.
• Monitor service performance metrics, identify areas for improvement, and implement corrective measures to optimize service delivery.
• Build and maintain strong relationships with key clients in the electric mobility sector to understand their needs and provide tailored solutions.
• Act as the main point of contact for clients, addressing any concerns, feedback, or service-related issues promptly and professionally.
• Ensure ongoing communication with clients, keeping them informed of service updates, innovations, and industry trends.
• Identify opportunities for new business and service growth in the electric mobility industry.
• Collaborate with the sales and marketing teams to develop strategies for expanding the company’s service offerings and market share.
• Analyze market trends, customer feedback, and competitive activities to recommend business growth initiatives.
• Lead, mentor, and manage the service team, ensuring they are well-trained, motivated, and equipped to deliver excellent service.
• Set performance targets for the team, monitor progress and conduct regular performance reviews to ensure continuous improvement.
• Foster a collaborative and high-performance team environment focused on customer satisfaction and business goals.
• Develop and implement customer satisfaction initiatives to ensure a positive client experience.
• Manage and resolve customer complaints or issues, ensuring prompt and satisfactory resolutions.
• Establish and maintain quality assurance processes to ensure service consistency and high standards.
• Oversee daily operations related to service delivery, ensuring that all processes are streamlined and meet company standards.
• Develop and maintain operational policies and procedures that promote efficiency and ensure compliance with industry regulations.
• Manage resources effectively, including personnel, technology, and budget, to optimize service delivery.
• Prepare regular reports on service performance, customer satisfaction, and business growth for senior management.
• Use data and analytics to track key performance indicators (KPIs) and recommend improvements for better service outcomes.
• Stay updated on industry trends, regulations, and emerging technologies in the electric mobility sector.
• Ensure that the company’s service offerings are compliant with relevant legal and regulatory requirements.
• Provide insights and recommendations based on industry knowledge to enhance the company’s service offerings and customer satisfaction.

As the Business Service Manager, you are responsible for managing and enhancing the company’s service offerings in the electric mobility sector. This role involves overseeing service delivery, managing client relationships, identifying opportunities for business growth, and ensuring the highest levels of customer satisfaction. The ideal candidate will have strong operational management skills and a deep understanding of the electric mobility industry.

• Minimum Qualification : Degree
• Experience Level : Senior level
• Experience Length : 6 year