Business Services Administrator

at  Community Solutions

• Full-time permanent position in Bokarina
• Increase your take-home pay with Salary Packaging
• Join a supportive team with opportunity to up-skill and grow

ABOUT US

Community Solutions Group makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.

ABOUT THE ROLE

As Community Solutions continues to grow, we now have an opportunity available for a full-time Business Services Administrator to join our team. This role will be a pivotal point of contact for all NDIS Specialist Services enquiries providing high level customer service and acting as an important information link for NDIS client referrals and leads.

OTHER DUTIES INCLUDE:

• Provide a friendly and positive welcome to our NDIS clients and other stakeholders over the phone, offering support and information as requested
• Preparing and completing NDIS Onboarding Documents for our Support Coordination and Behavioural Support teams
• Monitor and follow up outstanding on boarding documents and provide assistance in arranging for these to be completed
• Monitoring, responding to and re-directing emails as appropriate
• Assist the billing team with invoice preparation, billing and account follow-ups
• Supporting the wider NDIS Administration team in all workloads and activities
• Maintaining a centralised customer spreadsheet and ensuring data entry is accurate and up to date