Business Services Administrator

at  Prospera Credit Union

TEAM LOCAL IS HIRING

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.
Do you have a great attention to detail and love supporting business banking operations? We are currently seeking two Business Services Administrators (BSA) for our Business Banking Department. The BSA acts as a primary support to all Local Business Relationship Managers (LBRM), Cash Management Managers (CMM), and the Assistant Manager, Business Banking Operations. This role focuses on driving execution and are relied upon to complete assigned tasks on time and to a high quality, proactively communicating with the team about impacts or roadblocks to SLAs and takes ownership of assigned tasks. This position offers the opportunity to work remotely or in a local branch.
If this sounds like something you’d enjoy, apply today!

• Process control: Ensure business accounts are being opened within all regulatory requirements Follow established policies and procedures to safeguard our customers and Prospera Credit Union and use good judgement to provide win-win solutions.
• Ensure security is correctly drawn, executed and registered; may include processing of PPSA renewals.
• Proactively identify process inconsistencies to support team development, deliver a consistent experience and to identify process gaps; and propose changes to supervisors.
• Accurately and efficiently prepare payout requests; prepare mortgages for the LBRM team for discharge and discharge loan security.
• Review overdraft, excess and delinquency reports with account managers daily, then post required financial transactions, arrange return of clearing items or prepare delinquency notices or letters.
• Prepare documents required by relationship managers or cash management mangers on request.
• Assist the LBRM & CMMs to provide account information to customers and to resolve complaints and routine concerns with customer accounts.
• Post financial transactions including deposits, transfers, official cheques; set up ATM cards, process cheque orders, stop payment orders and holds.