Business Services Analyst - Business Insights & Intelligence (Contract)

at  Staples

SPECIFICALLY, YOU WILL:

• Serve as the expert on service data sources and omni-channel measurement, providing regular KPI reporting in Power BI/Looker.
• Conduct in-depth analyses to generate actionable insights, assess sales drivers, and evaluate store attributes’ impact on sales and conversions.
• Collaborate with business and marketing teams to forecast omni-channel promotions, perform scenario analyses, and optimize campaign strategies.
• Manage project timelines using JIRA, maintain strong stakeholder relationships, and ensure effective communication.Develop and maintain real-time reporting tools, create performance scorecards, and collaborate with data engineering teams to automate reporting processes, supporting new programs and growth with efficient resource management.

In this role, the incumbent will leverage their superior analytic skills, and familiarity with reporting & business intelligence tools to champion a data-culture and provide insights to the Services team. This individual will support all aspects of the Services business in establishing key performance indicators, develop adaptable reporting tools, leverage analytics to support key decision making, and provide recommend outcomes to drive business performance improvements in all channels of our business; retail, online/digital, and business sales. They will also be involved in supporting key projects within the business as required.