Business Solutions and Logistics Team Lead

at  Diageo

Job Description :
Job Title: Business Solutions and Logistics Team Lead
Location: Budapest
Contract terms: Secondment (1 year)
Grade:L5B
About us
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and build innovative experiences that bring people together to celebrate life.
About the role

The Business Solutions and Logistics Team Lead will be supporting and enable the delivery of our Performance Promise within own area (logistics); critical support to the STC Customer Experience JM to monitor KPI performance, ensure the delivery of efficiency programmes and enable the smooth and coherent operation of the overall department by handling the GB Logistics team leading and implementing any market driven initiatives as an SME that:

• bring efficiency, cost-savings;
• drive sales increase and customer satisfaction;
• mitigate cash risks;
• and improve CFR (case fill rate).
• Act as the key operational support to the GB Customer Experience JM, supervising STC KPI performance and seeing opportunities to increase efficiency.
• Build brilliant working relationships within the Tower support their area
• Act as first customer concern point for team members for day to day issues
• Act as first customer concern point for market partners in terms of their initiatives
• Support key efficiency and process improvement workstreams delegated by GB Customer Experience JM
• Support the GB Customer Experience JM on day to day market partner engagement. Ensure market partner messaging is consistent.
• Ensure that there is good communication and feedback with ‘enabling’ teams such as STC Customer Experience, Process Excellence, Governance, Financial Controlling, Information Systems and Facilities.
• Build strong relationship with 3PL, AMS, STC, IMC and Logistics Finance in GBO
• Prepare input material for the Market Performance Review calls, including KPI performance commentary.
• Engage with the Sell to Cash Capability Manager to articulate training and learning needs of the team
• Ensure that we build phenomenal relationships with partners, customers, sales and other logistics functions
• Ensure that Diageo is considered one of the best Customer Service providers by our customers
• Hiring, training and constantly developing the right people within their team to build an excellent, hard-working team with a robust succession plan
• Leading a team of up to 5 logistics advisors to reach the best customer service and TAG survey results
• Coaching newcomers and ensure knowledge management and retention
• Act as the back up person for the GB Customer Experience Team Leaders

What you will bring

• Phenomenal communication and engagement skills, at all levels of the business.
• Can demonstrate good critical thinking linked to performance insight, but also a committed mentality
• Deep analytical skills
• Finding solutions to all problems demonstrating difficulty and full ownership.
• Creating possibilities for the team to succeed in a changing environment.
• Delivering on promises, holding yourself and others to account whenever Diageo control standards are not met, and Diageo values are not lived.
• Growing yourself and others via continuous feedback and coaching conversations
• Ability to prioritise effectively and quickly, good time management in the face of a broad agenda.
• Willingness to learn about processes, customers and market specifics – detail oriented.
• Looking for and responding to feedback, giving conducive feedback
• Strong analytical skills and well-structured execution.
• Role model of the Diageo Values
• Demonstrating deep personal accountability for great performance
• Demonstrating self-awareness and knowing strengths and development needs
• Ability to develop, empower and energise a team even in difficult and workload heavy periods (4-5 month a year)
• Model great people management

Benefits

• Unique Family Leave opportunity
• We work without border - you will work with people from all over the world
• You will deal with premier brand portfolio
• Wide variety of thematic events, after work activities organized by employee communities
• Product Allowance to purchase company products from the staff shop
• We won the Fittest Workplace Award, of course we have a Gym
• Urban legend is true, we do have a Rooftop Bar

Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Worker Type :
Fixed Term Contract (Fixed Term)
Primary Location:
Budapest
Additional Locations :
Job Posting Start Date :
2024-07-1

Please refer the Job description for details