Business Support Administrator

at  Durham University

Business Support Administrator (Job Number: 24001975)
Accommodation & Commercial Services
Grade 4: - £24,044 - £25,433 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Working Arrangements: We operate hybrid working and are on site a minimum of two days per week, depending on business needs.
Closing Date: 12-Nov-2024, 5:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable.
Job Title: Business Support Administrator
Department: Estates and Facilities Directorate
Accommodation and Commercial Services
Grade: Grade 4
Salary range: £23,144-£24,533
Working arrangements: Permanent
Full time (35 hours per week) primarily Monday to Friday
There may be an occasional requirement to work evenings and weekends, depending on business need)
Hybrid working (minimum of two days per week onsite, depending on business need, following the initial induction/ training period which will be full time onsite)
Closing date: 12th November 2024
Interview date: 29th November 2024

WHAT YOU NEED TO DEMONSTRATE WHEN YOU APPLY/PERSON SPECIFICATION

To be considered for this role, here are the skills/experience we’re looking for:

THE ROLE AND DEPARTMENT

The Business Support Administrator role provides a fanatic opportunity for an experienced administrator looking for a new challenge within their career. This is an integral role within the Estates and Facilities Directorate providing a wide range of comprehensive administrative support. We are looking for a team player, who has a flexible attitude and the drive and enthusiasm to make a positive contribution to our team.
You will undertake a wide range of administrative duties to support the entire Estates and Facilities Directorate and wider-University, in delivering essential services and achieving their strategic objectives.
As part of a team, you will manage staff and student processes and systems, such as, but not limited to, issuing car parking permits, raising and receipting orders, supporting meetings, developing and maintaining records, ensuring that a professional service standard is maintained at all times.
The Estates and Facilities Directorate provides a range of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.
Further information about the role and the responsibilities is at the bottom of this job description.

TYPICAL ROLE REQUIREMENTS

Service Delivery

• Show a commitment to equality, diversity and inclusion and the University’s values.
• Provide an excellent and timely administrative support service to our customers.
• Use your experience and problem-solving skills to resolve routine issues with things relevant to your role and provide information and updates to help your team find solutions.
• Collect, organise and record data and information accurately, to maintain its integrity and safety, and provide reports as required.
• Promote positive wellbeing arrangements which benefit you and your team.
• When carrying out your role, use and apply relevant professional and regulatory standards, such as, but not limited to, data protection when managing data.
• Use standard office-based devices and applications such as, but not limited to, Word, Excel and PowerPoint to deliver services.
• Update guidance on standard operating procedures followed by the team.
• Arrange meetings, events, venue, catering and travel arrangements for other team members.

Teamwork

• Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.
• Help your team organise and provide administrative services that support key activities undertaken across the Directorate, such as, but not limited to, arranging and servicing meetings, ordering and receipting services and goods, processing car parking permit applications, etc.
• Contribute to the planning of activities, work and deadlines to ensure the smooth running and timeliness of the services delivered.
• Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.

Communication/Liaison

• Seek feedback from your customers on their requirements from your service to ensure that their reasonable expectations are being met.
• Accurately record information, for example, car parking permit applications, goods and services ordered, etc., and respond to queries which you receive.
• Liaise with staff across the University, to ensure that services are being delivered in an efficient and collaborative way.
• Liaise with external suppliers, contractors, specialists and service providers to plan the delivery of services and events.
• Provide comprehensive support for meetings, working groups and committees, including scheduling meetings, preparing and sending documents, drafting reports, taking minutes and following up on actions.
• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement, which provides information on the collation, storing and use of data.
When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas