Business Support Administrator

at  Trilateral Research

Trilateral Research is recruiting for a Business Support Administrator to join our Corporate Services team! As part of this team, you will support and coordinate the delivery of an efficient and effective administration service to the business.

OUR COMPANY AND WHAT WE DO

At Trilateral Research, we build Responsible AI (RAI) products and deliver services that empower organisations to develop and deploy AI responsibly. Our products and services are grounded in over 15 years of pioneering research and methodological innovation.
Our award-winning solutions tackle the most complex, sensitive social issues facing our societies today, including child safeguarding, public health improvement and climate action. These tools are complemented by specialist services in AI governance, data protection and cybersecurity that help organisations across the globe leverage advanced technologies responsibly, comply with legal frameworks, and uphold fundamental rights

WHAT ELSE DO I NEED TO KNOW?

Location: This position is open to candidates based in and around London, United Kingdom (this role requires onsite working arrangements on a full-time basis).
Contract type: Permanent employment contract
Start date: ASAP
Salary: Commensurate with experience
Hours: Full-time

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

CEO & Senior Leadership Administrative Support

• Provide dedicated administrative support to the CEO (booking meetings, coordinating with external clients, diary management etc.)
• Support the Senior Leadership team in ad hoc administrative tasks.
• Manage meeting administration including agenda preparation, minute taking and reporting.
• Act as point of contact for members of the Senior Leadership Team to manage external client, partner, or stakeholder meetings.
• Organise companywide meetings, webinars, and updates.

Office Administration

• Responsible as the first point of contact in the London office for employees, external clients and partners, and building management contacts.
• Support the setup for internal and external client meetings and events in the London office.
• Work with the UK Office Manager to ensure functional operation of the office and ensure policies and procedures are adhered to, including health & safety assessments.
• Ensure the office is clean and tidy and has adequate supplies.

Asset Management

• Liaise with Corporate Services to manage device allocation and configurations (laptops, mobile phones etc.), specifically for the UK.
• Update the internal asset register for the London office to support Finance and HR monitoring.

General Administration

• Collate and become knowledgeable in general company administrative and corporate information.
• Contribute to the company SharePoint pages to ensure clear communications to various departments that collaborate with the administrative function.
• Support the Office Managers in organising companywide meetups or events.
• Provide ad hoc support to the corporate services function as required.

Required education and experience:

Essential:

• A minimum of 2 years’ administration experience in a fast-paced professional environment.
• A minimum of 6 months experience in client facing role.
• A minimum of 6 months experience managing positive relationships with internal and external stakeholders.
• Experience communicating and collaborating with cross departmental teams.

Desirable:

• Beneficial to have experience supporting senior level executive personnel/teams.
• Third level qualification is beneficial, business-related course preferable.
• Prior experience in a tech or software company.
• Prior experience in a startup or scale up SME.
• Prior experience in a Guest Relations role or Project Coordinator role is beneficial.

Professional knowledge and technical skills:

Essential:

• Strong working knowledge of MS office tools including Outlook, Excel, Word, PowerPoint.
• Good analytical skills and data driven thinking.
• Ability to manage and prioritise conflicting demands and tasks on time.
• Proven team working skills.

Desirable:

• Working knowledge of document management solutions (e.g., SharePoint).
• Working knowledge of project coordination and/or management principals.

Interpersonal skills:

Essential:

• Strong verbal, written communication, and presentation skills.
• Strong level of professionalism to effectively communicate with internal and external stakeholders.
• Excellent problem-solving skills.
• Strong relationship-building and influencing skills.
• Strong organisational skills, with an excellent attention to detail.
• Confident, able to work on own initiative and without supervision if necessary.
• Discreet when working with confidential and sensitive information.
• Adaptable to change direction if the business needs require it.