Business Support Assistant - Adoption West

at  Bath and North East Somerset Council

PLEASE NOTE THIS IS NOT A BATH & NORTH EAST SOMERSET COUNCIL VACANCY.

Adoption West is a regional adoption agency and registered voluntary adoption agency that provides adoption services for Bath & North East Somerset, Bristol, Gloucestershire, North Somerset, South Gloucestershire and Wiltshire Councils. Adoption West operates out of 3 hubs across the region, with offices based in Bristol, Gloucester and Trowbridge.

This is an exciting time for you to join Adoption West as you will help us build on our achievements and will play a central role in supporting the adopter assessment process, monitoring and recording progress. We are looking to recruit a business support assistant to receive initial enquiries, communicate with prospective adopters, process checks, references and monitor progress of assessments. The role will also support the post adoption support funding application and invoice payment process. Key responsibilities are to:

• Assist the service area in providing an effective and efficient administrative support function
• Input data as required, entering and maintaining timely data to ensure the efficient processing of service / finance transactions
• Support business functions including enquiry handling, checks/reference processing, grant funding applications, provider set up and communication, payment processing.
• Answer routine enquiries from service users, and internal and external customers, and ensure that enquiries are responded to professionally and relayed accurately and timely to relevant persons
• Assist with the response to all customer enquiries and requests for data in accordance with corporate standards and agreed guidelines
• Ensure confidentiality is maintained at all times within in the service area
• Maintaining systems / spreadsheets as appropriate to aid monitoring processes and enable the production of accurate records.

Please note we use generic role profiles which cover a wide range of functions some of which may not be relevant to this specific position but give an overall sense of the possible requirements of the role.
The post will report to the Business Support Officer.

ADOPTION WEST BEHAVIOUR PRINCIPALS AND VALUES:

All candidates applying for Adoption West roles are assessed against the Behaviour Principals and Values during the interviewing process.
If you have the experience, skills, knowledge and enthusiasm we are seeking and are looking for a new challenge then we look forward to hearing from you.
Interviews provisionally scheduled for week commencing 14/10/24
For an informal discussion please contact Stuart Babbage, Business Manager on 01225 256126
To apply follow this link: https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX1001/job/2930/?utmmedium=jobshare
Safeguarding Statement:
We are committed to safeguarding and promoting the welfare of children. We follow safer recruitment practices and appointments are subject to an enhanced DBS check

• Assist the service area in providing an effective and efficient administrative support function
• Input data as required, entering and maintaining timely data to ensure the efficient processing of service / finance transactions
• Support business functions including enquiry handling, checks/reference processing, grant funding applications, provider set up and communication, payment processing.
• Answer routine enquiries from service users, and internal and external customers, and ensure that enquiries are responded to professionally and relayed accurately and timely to relevant persons
• Assist with the response to all customer enquiries and requests for data in accordance with corporate standards and agreed guidelines
• Ensure confidentiality is maintained at all times within in the service area
• Maintaining systems / spreadsheets as appropriate to aid monitoring processes and enable the production of accurate records