Business Support Assistant - Child Protection Conferencing Team

at  Birmingham Childrens Trust

There has never been a more exciting time to join Birmingham Children’s Trust as we celebrate our GOOD Ofsted status which we are immensely proud of. Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.
We have an exciting opportunity within our Business Support Service for a self-motivated Business Support Assistant, providing essential support to our practice staff members. The Service is currently in a period of redesign and given a changing environment, is looking at ways of working to better support the achievement of better outcomes for children and families.
This is a 12-month fixed term contract. The post will be supporting our Child Protection Conference Service. Business Support plays a crucial role in providing support to children and families, when it has been agreed a Conference is required to share and discuss information with other partner agencies to decide on how to keep a child safe The team supports the end-to-end process of Child Protection Conferences, ensuring a smooth and efficient process in convening, preparation for, during and after the meetings, producing electronic outcomes and minutes.
You will work closely with the conference meeting chair to complete any required after conference work such as distributing outcomes/minutes and additional letters and recording those on our case management system.
You will be working with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable children and families
We are looking for someone who has good organisational skills and who is able to problem solve and use their own initiative, and to have great attention to detail with excellent communication skills.
This role will also have a front facing element at our conference centres to welcome and receive families and assist with smooth running of conferences.
About You….
You will be a ‘can-do’ person, who is passionate about high quality service delivery and performance. You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

Key skills we will be looking for in your personal statement include:

• An ability to support meetings, including the provision of note taking and recording of actions, as requested by the business (Training will be provided)
• Attention to detail with an ability to work accurately e.g. literacy and numeracy
• Ability to work on own initiative with a pro-active approach to all tasks to ensure business objectives are met
• An ability to work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision, and the ability to multi-task to cover other roles within the team
• Experience of dealing with several conflicting and changing priorities effectively to achieve business objectives

We are working in a Hybrid working model. Child protection is a citywide service therefore flexibility to cover locations across the city will also be required at both the North and the South venue.
For further details please email Tina.Barrett@birminghamchildrenstrust.co.uk or Mindy.Bhogal@birminghamchildrenstrust.co.uk

Please refer the Job description for details