Business Support Assistant

at  Cornwall Council

Would you like to do a job that makes a difference and be part of a team whose aim is to improve the lives of children and families living in Cornwall?

Would you like to work for an organisation who has the following values embedded into everything that we do?

• Compassion
• Honesty & Integrity
• Trusting & Being Trustworthy
• Fairness & Respect
• Openness & Collaboration

We have a full-time vacancy for a Business Support Assistant in Truro, whose core focus will be to support the work of our frontline practitioners; enabling them to achieve the best outcomes and prioritise direct work with children and families and ensure timely communications with service users and partner agencies.
Our working week is:
Monday – Thursday 08.45 – 17.15
Friday 08.45 – 16.45
Successful applicants will work as part of a team, supporting children and families across the county through the delivery of high-quality business support services. Supporting the Multi Agency Referral Unit, Early Help Hub & Children’s Management Centre, duties will involve a range of tasks including the monitoring of admin mailboxes, input of information to the Case Management System, distribution of correspondence and reports, records management, financial transactions, meeting administration and detailed recording of complex meetings within strict timescales.
Whilst the location/work base for these roles has been specified, our evolving ways of working means that the role may require you to work remotely (e.g. from home/other locations). We work flexibly to most effectively support the people, services and organisations that we support and will discuss this with you during the recruitment process. There will be a requirement to assist with the delivery of business support within our core business hours, Monday – Friday.
Applicants should have 4 GCSEs (A-C), or equivalent, including English and Maths and have excellent keyboard skills. Experience of working in an office environment would be an advantage. Comprehensive training will be given and once established in the role, opportunities for career development will be available.
You will have good interpersonal and communication skills, with the ability to liaise appropriately with all levels of staff, service users and other agencies. A professional approach, applying discretion and diplomacy is essential. We also require flexibility and the ability to enjoy the challenge of working within a busy team environment, producing good quality, accurate outputs while working to deadlines.
This position will be subject to an Enhanced Disclosure and Barring Service check.
For an informal discussion or enquiries about this post, please contact Jo Rowe, Business Support Manager – 07484541239 , jo.1.rowe@cornwall.gov.uk